Katherine Trujillo
El Paso,TX
Summary
Accomplished network technician with over 8 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware, and software defects and supporting new application roll-outs. Certified in COMPTIA Security+ and Windows environment. Committed to providing efficient, high-quality support to the company's organization and all customers.
Overview
9
9
years of professional experience
Work History
Information Technology Specialist
United States Army
El Paso, TX
07.2015 - 02.2024
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Maintained inventory records of all installed equipment including software licenses.
- Developed and implemented IT policies and procedures.
- Conducted regular maintenance checks on computers, servers, routers, switches.
Education
Bachelor of Science - Software Development And Security
University of Maryland Global Campus
Adelphi, MD12-2025
Skills
- Company Policy Adherence
- End-User Support
- Stakeholder Collaboration
- Client Relations
Accomplishments
- Recognized for excellence in customer support satisfaction
- Acknowledged for family support in setting up multiple events for family readiness
Timeline
Information Technology Specialist
United States Army
07.2015 - 02.2024
Bachelor of Science - Software Development And Security
University of Maryland Global Campus
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