Katherine Velazquez
US
Summary
Administrative professional with extensive experience in healthcare support, ensuring strict adherence to confidentiality and HIPAA guidelines. Skilled in managing sensitive patient information, enhancing patient satisfaction through exceptional service, and optimizing office operations using EMR systems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Coordinator
Robert Wood Johnson Hospital
10.2024 - Current
- Ensured patient satisfaction by addressing concerns and answering questions regarding care experience at clinic.
- Verified patient insurance eligibility and accurately entered patient information into system to facilitate smooth registration.
- Processed payments and maintained accurate transaction records to support financial operations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Contact Center Representative
Hackensack Meridian Health
10.2024 - 02.2025
- Handled high call volume while prioritizing excellent customer experiences, contributing to overall customer satisfaction.
- Navigated multiple software applications to ensure accurate and efficient resolution of customer inquiries, minimizing response time.
- Displayed empathy towards customer concerns, building trust and rapport that enhanced customer loyalty.
- Coordinated scheduling of outpatient Radiology appointments across various locations.
Patient Access Representative
University Radiology
10.2016 - 12.2024
- Fostered patient trust and satisfaction by providing empathetic support and guidance throughout visits.
- Delivered customer service by listening to and addressing patient needs.
- Resolved conflicts and addressed dissatisfied patients while maintaining composure under pressure.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Administrative Assistant
Saint Peter's University Hospital
04.2021 - 03.2024
- Maintain calendar for Executive Director and Department Chair
- Provide support to the Executive Director, Department Chair, PICU Doctors
- Screened incoming calls, maintain confidential employee records and phone directory
- Composed, typed, and formatted correspondence and memos to facilitate effective communication
- Coordinate and arrange meetings, interview and reserve conference room and plan tours
- Distributed mail, checks, and ordered supplies for doctors to ensure timely operations
- Accept receipts and invoices for expenditures for authorization, reconcile expenses and prepare vouchers for payment
- Assisted Department Chair with physician reappointment's and composed recommendation letters to support staffing needs
- Prepared CPC Grant Submission materials
- Provided assistance to PICU doctors in the patient care unit.
- Coordinated scheduling of ethics meetings for staff discussions.
Registration Representative
Saint Peter's University Hospital
11.2020 - 04.2021
- Assisted patients with insurance verification, billing inquiries, and copayment collection to ensure smooth financial transactions.
- Managed updates to patient data using Athena's system for accurate record-keeping.
- Scheduled and canceled patient appointments to optimize clinic workflow.
- Operated specialized software for managing patient records in a medical office
Medical Secretary
Dr.Gold
03.2018 - 11.2020
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Managed high volume of incoming calls, contributing to overall office productivity and streamlined patient interactions.
- Prioritized and screened calls, transferring to appropriate personnel and recording messages to ensure efficient communication.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Assisted office staff with administrative tasks to enhance workflow.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Medical Secretary
Atlas Physician
07.2014 - 10.2016
- Coordinated patient appointments, ensuring timely scheduling and efficient cancellations.
- Updated patient data in doctor's EMR system, maintaining accuracy and compliance with privacy regulations.
- Facilitated insurance verification and billing inquiries, ensuring smooth copayment collection process.
- Used Office Ally software for managing patient records efficiently
Patient Service Representative
Montefiore Medical Hospital
03.2009 - 08.2012
- Scheduled and canceled appointments for patients.
- Oversaw incoming calls and assisted or directed them to office staff appropriately
- Manage patient data updates in the doctors' EMR system
- Responsible for outgoing office correspondence with patient records
- Assisted patients with checking of insurance, billing, and collecting copayments
- Obtaining referrals for the Nephrologist and Neurology department
- Managed patient data in Athena system, scheduled appointments, and processed insurance and billing, ensuring accurate records for Nephrologist and Neurology departments
- Worked closely with medical teams to streamline patient flow, optimizing appointment scheduling and reducing wait times for improved patient satisfaction
- Implemented efficient referral process for specialists, significantly reducing processing time and enhancing interdepartmental communication
- Provided compassionate assistance to patients, addressing concerns about insurance coverage and billing, resulting in smoother healthcare experiences
- Leveraged specialized office programs to enhance registration efficiency, proposing process improvements that led to measurable gains in patient throughput
- Scheduled and canceled patient appointments, ensuring smooth office operations
- Assisted with insurance verification, billing, and copayment collection, enhancing patient satisfaction
- Maintained a clean reception area, creating a positive first impression for visitors
- Answered calls to address inquiries from clients, vendors, and other stakeholders
- Provided clerical support, including copying, faxing, and filing documents, improving office efficiency
- Schedule and cancel patient appointments, ensuring optimal time management and patient satisfaction
- Assist patients with insurance verification, billing, and copayment collection, enhancing financial accuracy
- Streamline appointment processes, resulting in improved patient flow and reduced wait times
Education
Bachelor's - Communications Media
St Francis College
Brooklyn, NY05-2017
Associate of Applied Science -
Union County College
Cranford, NJ03-2026
Skills
- Microsoft Office
- Clerical Experience
- EMR Systems
- Hospital Experience
- Medical Office Experience
- Medical Terminology
- Medical Scheduling
- Insurance Verification
- Patient Care
- ICD-10
- Medical Records
- HIPAA
- Windows
- Computer networking
- Customer Service
- Public Speaking
- Data Analysis
- Epic
Languages
Spanish
Native/ Bilingual
Certification
BLS
Timeline
Coordinator
Robert Wood Johnson Hospital
10.2024 - Current
Contact Center Representative
Hackensack Meridian Health
10.2024 - 02.2025
Administrative Assistant
Saint Peter's University Hospital
04.2021 - 03.2024
Registration Representative
Saint Peter's University Hospital
11.2020 - 04.2021
Medical Secretary
Dr.Gold
03.2018 - 11.2020
Patient Access Representative
University Radiology
10.2016 - 12.2024
Medical Secretary
Atlas Physician
07.2014 - 10.2016
Patient Service Representative
Montefiore Medical Hospital
03.2009 - 08.2012
Bachelor's - Communications Media
St Francis College
Associate of Applied Science -
Union County College