Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Wakeland

Goodlettsville,TN

Summary

Proven leader and dedicated team player with a track record of delivering exceptional customer service, highlighted by a tenure at Our Place Cafe. Skilled in beverage preparation and guest engagement, I excel in hospitality service, evidenced by numerous five-star reviews. My experience spans from managing front-of-house operations to training staff, always prioritizing guest satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Server/front of the House

Our Place Cafe
03.2021 - Current

I was shift lead for a very long time, now I help in opening the restaurant and making sure all cold side foods are prepped for the day. Also I train the younger highschool kids with how to speak with guests and interact, as well as teach them the importance of proper food handling . Customer service is one thing i absolutely pride myself on and have many five star reviews!

Head Bartender

VFW
08.2022 - 07.2024

I handled the monthly inventory. Daily openings and closings. Maintained the cleanliness of the bar as well as created the cleaning schedule that they currently still have in place. I dealt with regular's who abused their power often very calmly and helped to maintain a calm environment. I also wrote the checks for deliveries for liquor and beer.

Bartender/server

H'ville Grill
05.2020 - 03.2022

Served guests, ran food, hostess, dealt with daily cash drawer and cashing out servers with their tips at close of shifts. Due to covid at times I would be the only server and bartender in the whole restaurant and did so with ease. When this restaurant closed the owner only took a few employees to his sister restaurant and I was one of them.

Daycare Provider

Self
09.2018 - 04.2021

I ran an in home day care with 6 children. I planned weekly schedules of meals and snacks as well as a daily routine of music,education and even had a speech therapist once a week. I kept kids from infancy until they were ready for kindergarten. It was a very fulfilling job and I treasured that time. Cleaning was a large part. As well as keeping track of milestones for parents and daily reports!

Preschool Teacher

Leaps and Bounds
07.2016 - 08.2018

I did a monthly lesson plan for eight three year olds. as well as kept the cleanliness of my classroom. I also worked playground duty and morning drop offs.

Optometrist Assistant

Eye Care Plus
04.2015 - 07.2016

Assisted patients with checking in and did their glucose test and their prereadings. Also did contact classes to help contact users to place in and take out contacts, and help them learn hygiene for taking care of them. Also read glasses prescription's from prior glasses so the doctor had something to go from,

Education

Education

University of Illinois At Springfield
Springfield, IL

High School Diploma -

Lanphier High School
Springfield, IL
06.2008

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • ABC license
  • cpr certification
  • Memory retention
  • Food Running
  • Beverage Preparation
  • Guest Seating
  • Table Setting
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Front-of-house display creation
  • Banquet Coordination
  • Team Player

Timeline

Head Bartender

VFW
08.2022 - 07.2024

Server/front of the House

Our Place Cafe
03.2021 - Current

Bartender/server

H'ville Grill
05.2020 - 03.2022

Daycare Provider

Self
09.2018 - 04.2021

Preschool Teacher

Leaps and Bounds
07.2016 - 08.2018

Optometrist Assistant

Eye Care Plus
04.2015 - 07.2016

Education

University of Illinois At Springfield

High School Diploma -

Lanphier High School
Katherine Wakeland