Katherine Ward
Charleston,SC
Summary
Dynamic professional with a proven track record at O'Charley's Restaurant & Bar, excelling in multitasking and customer service. Skilled in POS systems and cash handling, coupled with a strong work ethic and exceptional team collaboration. Increased sales through effective upselling and maintained high standards of cleanliness, ensuring customer satisfaction and repeat business. Looking to grow with a company where I can utilize skills already obtained and learn new skills to advance into a career.
Overview
6
6
years of professional experience
Work History
Server
O'Charley's Restaurant & Bar
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed inventory of dining supplies to prevent shortages during service.
To-Go Server
O'Charley's Restaurant & Bar
02.2024 - 04.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Trained new staff on to-go service best practices, raising team's performance standards.
- Enhanced to-go packaging process, ensuring orders were both presentable and secure for transport.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
Restaurant Hostess
O'Charley's Restaurant & Bar
07.2023 - 02.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Volunteer
South Carolina State Parks
01.2019 - 08.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
West Ashley High School
Charleston, SC06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Customer Service
- Strong multitasking
- Active Learning
- Attention to Detail
- Teamwork and Collaboration
- Positive Attitude
- Sense of urgency
- Adaptable mindset
Timeline
Server
O'Charley's Restaurant & Bar
04.2024 - Current
To-Go Server
O'Charley's Restaurant & Bar
02.2024 - 04.2024
Restaurant Hostess
O'Charley's Restaurant & Bar
07.2023 - 02.2024
Volunteer
South Carolina State Parks
01.2019 - 08.2020
High School Diploma -
West Ashley High School
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