Katherine Weagly
Mount Carmel,IL
Summary
- Results-driven administrative and customer service professional with a focus on HR support and records management. Expertise in onboarding processes and compliance with regulations such as HIPAA. Proficient in CRM systems including Zendesk and Salesforce, ensuring accurate client records and effective communication. Known for strong organizational skills and the ability to thrive in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Packaging Specialist
Verano Holdings, LLC
06.2024 - 05.2025
- Maintain accurate inventory and documentation to support compliance with quality standards.
- Follow SOPs to ensure consistency, safety, and adherence to company policies.
- Collaborate across departments to meet operational deadlines and adapt to shifting priorities.
- Identify process improvement opportunities to streamline workflows and reduce waste
Team Lead
Academy Sports + Outdoors
10.2022 - 06.2024
- Trained, coached, and onboarded new employees to ensure compliance with company standards.
- Managed shift schedules, delegated tasks, and monitored performance for quality assurance.
- Resolved customer concerns while maintaining positive employee relations.
- Coordinated workflow updates via email and internal systems.
Home Health Aide
Together Homecare
06.2021 - 04.2023
- Maintain detailed care logs in compliance with regulatory and company policies.
- Assist individuals with onboarding into care routines, providing education on safety protocols.
- Communicate regularly with supervisors to report progress and resolve concerns.
Crew Member / Closer / Customer Service
McDonald's
08.2017 - 08.2018
- Ran the drive thru via headset communication and operated the cash register.
- Trained new hires, exhibited leadership, and led by example.
- Took guest orders and prepared orders to-go.
- Performed necessary closing procedures to assure efficient operation.
Education
Medical Administrative Assistant (Diploma) - undefined
Ultimate Medical Academy
01.2022
Skills
- Client service excellence
- Human resources assistance
- Training facilitation and scheduling
- Confidential data handling
- Record keeping and data entry
- Effective communication and compliance oversight
- Policy implementation and enforcement
Certification
- Driver's License
- BLS Certification
- CPR Certification
Accomplishments
I was awarded employee of the month two times with Team Select Home Care
Timeline
Packaging Specialist
Verano Holdings, LLC
06.2024 - 05.2025
Team Lead
Academy Sports + Outdoors
10.2022 - 06.2024
Home Health Aide
Together Homecare
06.2021 - 04.2023
Crew Member / Closer / Customer Service
McDonald's
08.2017 - 08.2018
Medical Administrative Assistant (Diploma) - undefined
Ultimate Medical Academy
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