Katherine Wong
Walnut Creek,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Reliable Cashier and barista offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in loud and hectic areas and flexible with changing business needs.
Overview
1
1
year of professional experience
Work History
Cashier/Barista
T4 Tea For U
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty beverages and seasonal offerings.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash and card transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
High School Diploma -
Las Lomas High School
Walnut Creek, CA05.2025
Skills
- Returns Processing
- Customer Service
- Cash Handling
- POS Systems
- Customer Assistance
- Cash Register Operation
- Product Recommendations
- Cleaning and Sanitizing
- Refunds and Exchanges
- Order Packaging
Timeline
Cashier/Barista
T4 Tea For U
03.2023 - Current
High School Diploma -
Las Lomas High School
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