Katherine Wong

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer wants and needs.
• Collaborated with team members during busy shifts for efficient workflow and focus on guest experience.
• Addressed customer complaints or concerns professionally, ensuring compassion and understanding to maintain positive relationships with guests.
• Worked with POS system to place orders, and manage payments efficiently

Effectively and efficiently served guests while increasing my skills in customer service, problem solving, conflict resolution, professionalism, multi-tasking, and many more transferrable workplace tools and skills.

• Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
• Enhanced customer experience by ensuring a clean and safe gaming environment.
• Assisted in organizing special events, creating memorable experiences for guests.
• Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.