Katherine Wright
Denver,CO
Summary
Dynamic and motivated professional with 5+ years of Account Management + B2B Sales with a proven record of building relationships, generating & driving revenue, and acquiring exclusive business opportunities within Technology, Utilities, Healthcare, and Gaming industries.
Overview
7
7
years of professional experience
Work History
National Account Manager
Norwin Technologies
Denver, CO
10.2022 - Current
- Achieved 97% of KPI targets for Q1-Q4 2023 and Q1 2024, driving business success through a customer-centric approach
- Acquired exclusive business opportunities with enterprise clients within the Banking, Utilities, and Finance industries
- Conducted weekly meetings to identify customer IT Staffing/IT Services needs on a deeper level and ensure recruiting strategies meet those customer needs
- Facilitated interviews, gathered feedback on consultants, and discussed consultant performance with clients to improve project completion, sense of urgency and communication throughout projects
- Acted as a key liaison between internal teams and external clients to improve communication, sense of urgency, and project delivery on Statement of Work (SOW) engagements
- Hired and managed teams of consultants for large SOW projects within the Banking, Healthcare, and Utility industries
- Conducted quarterly on-site business reviews and strategy discussions with enterprise accounts
- Identified profitable business leads and built pipeline of prospective customers.
Commercial Account Executive
Datadog
Denver, CO
10.2021 - 10.2022
- Strategically leverage a combination of high-touch emails/calls and personalized email campaigns to CTO’s, Technical managers, and engineers
- Managed a portfolio of 100 small to midsize accounts using Salesforce + Zoominfo
- Acquired 10 net-new customers and generated over $12K in monthly recurring revenue by identifying customer needs and strategically convey Datadog services/products
- Facilitated discovery calls, technical demos, and deal progression calls to educate and coach customers through the full sales cycle
- Led support calls for current customers and acquired an additional $6K in revenue by upselling new products to their current subscription
- Collaborated with internal Sales Development team to drive funnel activity and setting meetings with decision-makers
- Participated in sales and services growth planning, technical and support escalation sessions, root cause analysis delivery, and customer training opportunities
IT Account Manager
Insight Global
Denver, CO
06.2017 - 11.2021
- Managed a portfolio of 10-15 enterprise level accounts
- Built and maintained executive + managerial level relationships to ensure a positive customer experience
- Ran business meetings with managerial and C suite personas to understand their business needs, build relationships, and execute on SOW, staffing and IT services
- Generated $6K of weekly revenue from hiring technical contractors within enterprise accounts
- Trained and managed a team of recruiters to recruit technical roles, while running weekly meetings to discuss performance + recruiting efforts
- Ran and facilitated SOW project which consisted of managing contractors performance, timesheets, and ensuring customer business objectives were completed in a timely manner
- Hired and Managed 50+ contractors at a time: ran performance reviews, maintained timesheet approvals, managed raises and performance
- Successfully generated over $520,000 of revenue in 2019 and won Yearly Sales Contest in 2019
Education
Bachelor’s degree - Marketing
Calvin College
Grand Rapids, MI05.2017
Skills
- Zoominfo
- Salesforce
- Zendesk
- Microsoft Teams
- Slack
- Gong
Timeline
National Account Manager
Norwin Technologies
10.2022 - Current
Commercial Account Executive
Datadog
10.2021 - 10.2022
IT Account Manager
Insight Global
06.2017 - 11.2021
Bachelor’s degree - Marketing
Calvin College