Katherine Yarborough
Patient Service Representative
Walkersville,MD
Summary
Efficient billing professional with almost 5 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Dedicated to providing exceptional customer service to patients, insurance representatives, and medical providers.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Rotech Healthcare
01.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Billing Specialist
Medoville Inc.
07.2019 - 12.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Located errors and promptly refiled rejected claims.
- Posted and adjusted payments from insurance companies.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
Medical Billing Assistant
Abeo Management Corporation
11.2018 - 07.2019
- Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
- Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Audited and corrected billing and posting documents for accuracy.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
Education
Associate of Science - Biology
Frederick Community College
Frederick, MD 05.2001 -
Skills
Patient confidentiality
Customer Service
Office Administration
Data entry proficiency
Timeline
Patient Service Representative
Rotech Healthcare
01.2023 - Current
Billing Specialist
Medoville Inc.
07.2019 - 12.2022
Medical Billing Assistant
Abeo Management Corporation
11.2018 - 07.2019
Associate of Science - Biology
Frederick Community College
05.2001 -