Katherine (Angeleri) Gero
Naperville,IL
Summary
Highly-motivated professional and organizational problem-solver with advanced supervisory, team building and interpersonal skills. Strong work ethic and detail oriented. Adept at working effectively unsupervised under high pressure environments while keeping a positive attitude.
Overview
8
8
years of professional experience
Work History
Senior Surrogate Intake Specialist
Golden Surrogacy
Northbrook, IL
02.2020 - Current
- Manages a caseload of 20 clients monthly and handles their confidential data while following HIPAA regulations
- Supervises and trains employees in the Surrogate Intake Department
- Organizes meetings with executive management to review departmental goals and objectives.
- Maintains expert level knowledge of current program offerings, benefit packages, payment structures, process timelines, and varying medication schedules
- Collaborates with outside professionals to facilitate the screening process, including OBGYN offices, monitoring clinics, fertility clinics, psychologists, and social workers
- Prepares and organizes end of the year reports for each department
- Resolves client complaints promptly and professionally in order to maintain good relationships with them.
- Collaborates with other departments to ensure smooth flow of operations across all departments.
Concierge
Dial Deer Park Village Senior Living
Deer Park, IL
04.2021 - 10.2022
- Encouraged interaction by developing and administering social activities for groups of over 50 senior residents and their families.
- Managed, trained, and supervised front desk staff
- Consulted with facility director and departments to provide best assistance to residents based on physical, mental, and behavioral health needs.
- Assisted nursing staff and medical team by performing and documenting wellness checks for the residents that lived there.
- Communicated with residents and the resident’s family members on a regular basis to make sure all of the resident’s needs are being met.
- Maintained resident's privacy and building reputation by keeping information confidential. This would include handling client accounts by obtaining, recording, and updating personal health and financial information.
Membership Specialist
Lattof YMCA
Des Plaines, IL
05.2016 - 06.2020
- Maintained membership data system up to date by handling customer interactions for all departments
- Cultivated professional relationships by being attentive to members needs and providing insightful information regarding membership
- Provided customer support to resolve immediate problems and collaborated with management to address long term issues
- Developed promotional materials such as brochures, flyers, emails.
- Assisted members with inquiries regarding their accounts, benefits, and services.
Substance Abuse Counselor
Pilsen Wellness Center
Chicago, IL
03.2019 - 12.2019
- Handled a caseload of 35-40 patients with opioid addictions
- Learned to develop and implement client treatment plans based on research, clinical experience, and client histories
- Identified problem areas impacting participants' ability to successfully complete treatment goals
- Educated patients on withdrawal, medications, addiction, recovery, coping skills, and community resources
- Completed comprehensive assessments of clients' substance abuse and psychosocial history
- Collaborated with other healthcare professionals to ensure effective patient care.
Education
Bachelor of Science - General Psychology
Western Michigan University
Kalamazoo, MI04.2016
Skills
- Budget Planning and Expense Reporting
- Employee Training and Supervision
- Office and Inventory Management
- Microsoft Office Tools, Adobe Acrobat, and CRM Software
- Documentation and Records Maintenance
- Statistical Data Review and Analysis
- Transportation and Logistics Coordination
- Scheduling and Preparing Events/Meetings
- Client Evaluation and Goal Planning
- Database Administration
Timeline
Concierge
Dial Deer Park Village Senior Living
04.2021 - 10.2022
Senior Surrogate Intake Specialist
Golden Surrogacy
02.2020 - Current
Substance Abuse Counselor
Pilsen Wellness Center
03.2019 - 12.2019
Membership Specialist
Lattof YMCA
05.2016 - 06.2020
Bachelor of Science - General Psychology
Western Michigan University
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