Katherine V. Franco Mejia
Administrative and Management
Danbury,CT
Summary
Adaptable professional with extensive experience in administrative and client services. Recognized for analytical thinking and effective communication , contributing to improved workflows and team performance in high-pressure environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Administrative & Client Services Lead
Multiservice Valentin Travel Agency
24 Elm St, Danbury, CT, 06810
04.2017 - Current
- Led client engagement initiatives to enhance customer satisfaction and loyalty.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Managed team workflows to ensure timely resolution of client inquiries and service requests.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Collaborated with marketing to create targeted promotional campaigns increasing client retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained accurate cash drawer through diligent balancing and record-keeping practices.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional customer service, addressing concerns and explaining repair processes.
Secretary to the General Manager
B&M Constinproser
Milagro, Ecuador
01.2015 - 01.2017
- Managed scheduling and calendar coordination for General Manager to optimize workflow efficiency.
- Prepared meeting agendas and documentation, ensuring timely distribution and clarity of communication.
- Coordinated travel arrangements, optimizing logistics to minimize costs while maximizing time efficiency.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Answered high volume of phone calls and email inquiries.
Education
Bachelor of Administration - Tourism And Hotel Management
Universidad Católica De Santiago De Guayaquil
Guayaquil, Ecuador06-2016
Skills
- Effective problem solving
- Teamwork
- Customer service
- Multitasking
- Calm and professional under pressure
- Adaptability and flexibility
- Verbal and written communication
- Administration and organization
- Time Management
- Sales support
- Meeting facilitation
- Continuous improvement
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative & Client Services Lead
Multiservice Valentin Travel Agency
04.2017 - Current
Secretary to the General Manager
B&M Constinproser
01.2015 - 01.2017
Bachelor of Administration - Tourism And Hotel Management
Universidad Católica De Santiago De Guayaquil