Summary
Overview
Work History
Education
Skills
extracurricular activities
Hand in Hand Group
Timeline
Generic

Katherine (Kate) Arserio

Methuen,United States

Summary

Hardworking and enthusiastic College Student working towards a B.A in Psychology. Dedicated and Driven individual with an extensive background in Customer service, and the Health field, and Behavioral Health. Seeking to use superior knowledge of Customer service, Health Related experiences and advanced Communication Skills to effectively serve the company in a full time position. Bringing forth excellent customer service skills, Great Communication enthusiasm and Having the understanding of Behavioral Health.

Overview

5
5
years of professional experience

Work History

Lab Processing Associate

Winchester Hospital
08.2023 - Current
  • Reduced errors in data entry by maintaining accurate records and double-checking information.
  • Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
  • Scanned in specimens into the EPIC software coming from different offsite locations and medical offices.
  • Communicated efficiently to Medical staff.
  • Delivered specimens to correct department to be tested

Cashier

Walmart
06.2022 - 08.2023
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Assisted customers with locating items and providing product information
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Maintained an accurate cash drawer, reconciling discrepancies to the penny
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
  • Able to lift up to 50 pounds

Activities Assistant

Edgewood Retirement Community
02.2020 - 06.2022
  • Designed and implemented creative activities to help Dementia Residents engage and interact with their peers, families, and care-giving staff
  • Provided residents with games, music, reading, group discussions, movies/videos, spa days, tea and coffee parties, one on one time.
  • Communicated with families.
  • Served snacks, and drinks with supervision of Nursing staff.
  • Implemented group activities inside and outside on the patio.
  • Helped the residents by taking them for a walk in their wheel chair or with their walker if they were agitated.

Style Team Member

Target
02.2019 - 02.2020
  • Worked in the Men's department, was responsible for keeping it neat; included tasks like taking stock out back and putting it onto the floor, helping customers look for items, folding the tables of clothes, organizing racks, putting away re shop items, putting up signage for sales, pricing.
  • Helped customers find products
  • Back up cashier

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
10.2024

Associate of Arts - Liberal Studies

Middlesex Community College
Lowell, MA
05.2023

High School Diploma -

Essex Technical And Agricultural High School
Danvers, MA
06.2017

Skills

  • Customer Service
  • Teamwork
  • Effective Time Management
  • Computer Skills
  • Ability to Work in a Team
  • Hard Working
  • Good Communication

extracurricular activities

Key Club Member 2013-2017, Vice President (Senior Year, 2017), Helped organize fundraisers for local charities., Held fundraisers in school for the Boston Veterans Homeless shelter, the Epilepsy Foundation., Attended the Key club convention in Springfield, Massachusetts., Raised awareness for different organizations and charities., Made tie blankets for the Boston Children's Hospital, and send valentines to Veterans.

Hand in Hand Group

Volunteered in my Grandmothers Group called Hand in Hand  for adults and teenagers with intellectual and developmental diabilities; Organized arts and crafts, bowling parties, themed parties, had tea and coffee at Dunkin Donuts, group conversations. 

Timeline

Lab Processing Associate

Winchester Hospital
08.2023 - Current

Cashier

Walmart
06.2022 - 08.2023

Activities Assistant

Edgewood Retirement Community
02.2020 - 06.2022

Style Team Member

Target
02.2019 - 02.2020

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Arts - Liberal Studies

Middlesex Community College

High School Diploma -

Essex Technical And Agricultural High School

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Katherine (Kate) Arserio