"Luis Santana consistently exemplifies exceptional dedication and leadership. His proactive approach during
our task transition phase has been remarkable. Eager to serve as a mentor, Luis has repeatedly volunteered to
guide our new storage team members, ensuring their confidence and proficiency in their roles. His expertise,
gained prior to the Clinical Lab Associate role changes, has been invaluable; he has adeptly instructed our CLA 2 staff in their new storage responsibilities, enhancing their understanding of capture requests, inventory management, and EOS procedures. Luis’s collaborative spirit shines through as he frequently assists CLA II colleagues with practical demonstrations and refresher sessions, even extending his support to CLA III personnel by sharing his knowledge of storage systems and tower construction techniques. His willingness to step in and aid the mixing process—regardless of his own assignments—demonstrates his commitment to team success and operational efficiency.
Never one to shy away from additional tasks, Luis continually seeks ways to contribute positively to our daily operations. His embodiment of our core values has not only been instrumental in mitigating the challenges
associated with new task implementations but also in fostering a supportive and productive work environment. Luis’s contributions are a testament to his integral role in our team’s growth and success." Words in The Manager Minutes( A monthly manager newsletter) from my colleagues that will forever resonate within me.