Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Luis Santana Vazquez

Madison,WI

Summary

"Luis Santana consistently exemplifies exceptional dedication and leadership. His proactive approach during
our task transition phase has been remarkable. Eager to serve as a mentor, Luis has repeatedly volunteered to
guide our new storage team members, ensuring their confidence and proficiency in their roles. His expertise,
gained prior to the Clinical Lab Associate role changes, has been invaluable; he has adeptly instructed our CLA 2 staff in their new storage responsibilities, enhancing their understanding of capture requests, inventory management, and EOS procedures. Luis’s collaborative spirit shines through as he frequently assists CLA II colleagues with practical demonstrations and refresher sessions, even extending his support to CLA III personnel by sharing his knowledge of storage systems and tower construction techniques. His willingness to step in and aid the mixing process—regardless of his own assignments—demonstrates his commitment to team success and operational efficiency.
Never one to shy away from additional tasks, Luis continually seeks ways to contribute positively to our daily operations. His embodiment of our core values has not only been instrumental in mitigating the challenges
associated with new task implementations but also in fostering a supportive and productive work environment. Luis’s contributions are a testament to his integral role in our team’s growth and success." Words in The Manager Minutes( A monthly manager newsletter) from my colleagues that will forever resonate within me.

Overview

10
10
years of professional experience

Work History

Clinical Lab Processing Associate I

Exact Sciences Laboratories
2022.02 - Current


  • Accessioning - I evaluate and differentiate patient information for any discrepancy or collection issues while maintaining good documentation practices in order for the patient sample to proceed to the next phase.
  • Specimen Processing - After the Patient kit is accessioned, I label and aliquot the Patient samples into 3 individual Homogenate tubes at an extraordinary rate while maintaining our Exact Sciences core values in mind. The set of three Homogenate tubes are then Labeled as H1, H2 and H3.
  • Storage - Homogenate Tubes are then saved to three individual 8x3 rack with there corresponding H1, H2 and H3 for a set of One or Two. I have the responsibility to accurately store all H samples to there individual towers with H1 Towers taking Priority to be tested for Colon Cancer.

Sales Representative Manager

Cricket Wireless
2017.06 - Current
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Planned and executed floor merchandising initiatives in a collaboration with merchandise management.
  • Oversaw opening and closing operations for a 3 million annual revenue store in compliance with currency company policies/procedures
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Supported all sales team members to drive growth and development.
  • Worked more than 20 hours each week to help and support my team members when ever they need assistants or couldn't close the sale with the customer.

Sales Representative

Cricket Wireless
2014.09 - Current
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Developed customized sales techniques to successfully sell and upsell accessories and Phone services to new and existing clients.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.

Education

High School Diploma -

West High School
Madison, WI
5 2014

Skills

  • Persuasive negotiations
  • Product and service management
  • Product knowledge
  • Rapport and relationship building
  • Team oversight
  • Exceptional multi-tasker
  • Effective Manager Experiences
  • Bilingual in Spanish
  • Continuous improvements
  • Computer and Technology literate
  • Seen as competent and determined individual
  • Conscientious & Self-Disciplined
  • Dictation and Self Motivated
  • Auditing
  • Workflow Management

Accomplishments

  • Managed a successful sales team of 3 members who consistently exceeded sales goals by 10% each month.
  • The most patients i was able to get into Testing for colon cancer is about 640.
  • I was able to instruct fellow colleagues in Processing and Storage for further improvement.

Timeline

Clinical Lab Processing Associate I

Exact Sciences Laboratories
2022.02 - Current

Sales Representative Manager

Cricket Wireless
2017.06 - Current

Sales Representative

Cricket Wireless
2014.09 - Current

High School Diploma -

West High School
Luis Santana Vazquez