Michael Maurer
Fayetteville,PA
Summary
Productive Department Supervisor with dedication toward meeting the company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
18
18
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvement
Hagerstown, MD
09.2020 - Current
- Oversee store operations, customer service, Managed product inventory levels to ensure customer availability., and visual merchandising.
- Communicate the business and its needs with Presented business updates and needs to upper management for strategic alignment..
- Trained and evaluated associates according to company policy.
- Maintain and develop Developed and maintained strong relationships with customers to enhance satisfaction. in relation to their needs of the business.
- Monitor the business in relation to Monitored sales plans to track progress and identify areas for improvement., reports, and evaluating the critical needs of the business.
- Communicate the business and its needs with Presented business updates and needs to upper management for strategic alignment.
General Manager
Modell's Sporting Goods
05.2014 - Current
- Oversee store operations, visual merchandising standards and customer service
- Monitored profit and loss, payroll, and statistical selling reports to identify trends and inform business decisions.
- Drive customer loyalty program to maximize store bottom line profit.
- Responsible for inventory control and shrink reduction.
- Managed inventory control and reduced shrink.
- Execution of grassroots marketing initiatives to attract new business.
- Drove customer loyalty program engagement to increase repeat business and strengthen customer relationships.
- Execute all Human Resources, Loss Prevention, and Store Operations policies, procedures, and protocols.
RETAIL BUSINESS DEVELOPMENT
Central Jersey
Saint Petersburg, FL
10.2013 - 05.2014
- Opened the Central Jersey market from the foundation. (15 stores)
- Recruited, hired, and trained sales leaders to build a strong sales team.
- Executed Human Resource functions, managed Loss Prevention strategies, and oversaw daily operations.
- Opened and maintained accounts and relationships with store management to drive collaboration.
- Control and maintain inventory levels.
- Monitored payroll, sales, and representative performance to ensure operational effectiveness.
- Maintain and control company assets.
- Daily/Weekly communication with Area and Regional Directors regarding area development, production, and maintenance.
Assistant Manager
WALMART
New Jersey
02.2009 - 09.2013
- Supervised and maintained a team of 250 associates to ensure operational efficiency.
- Supervised the store operations.
- Oversaw daily store operations to achieve smooth functionality.
- Ensured delivery of high-quality customer service, fostering customer satisfaction.
- Execute all Human Resource, Loss Prevention and Store Operation policies and procedures.
- Maintain sales floor and backroom inventories.
- Ensure relationships with various outside vendors.
- Provide and execute direction for seasonal moves on the sales floor and the storage of inventory.
Education
Certification -
Kean University
Elizabeth, NJMaster's Degree - Administration/Supervision
Saint Peter's College
Jersey City, NJTeacher Certification -
Saint Peter's College
Jersey City, NJBachelor of Arts degree - History
University of Pittsburgh
Pittsburgh, PASkills
- Store Management Experience
- Profit & Loss
- Loss Prevention
- Payroll Management
- Inventory shrink reduction
- Sales Plan/Comp Analysis
- KPI management
- Merchandising
- Pricing
- Warehouse Operations
- Human Resources
- Talent acquisition
- Management of people
- Teaching/Trainer
- Management mentoring
- Equipment Safety Management
Timeline
Department Supervisor
Lowe's Home Improvement
09.2020 - Current
General Manager
Modell's Sporting Goods
05.2014 - Current
RETAIL BUSINESS DEVELOPMENT
Central Jersey
10.2013 - 05.2014
Assistant Manager
WALMART
02.2009 - 09.2013
Certification -
Kean University
Master's Degree - Administration/Supervision
Saint Peter's College
Teacher Certification -
Saint Peter's College
Bachelor of Arts degree - History
University of Pittsburgh