Katherinne Lizbeth Martinez Brizuela
Silver Spring,MD
Summary
Proven Office Manager at A&W Auto Service LLC, adept in customer service and office administration, excelled in managing sensitive information and streamlining repair processes. Demonstrated exceptional organizational skills and expertise in cost estimation, enhancing client satisfaction and operational efficiency. Skilled in negotiations with insurance companies, significantly improving claims processing accuracy. Auto collision estimation professional with strong background in damage assessment, repair planning, and customer service. Skilled in accurately evaluating vehicle damage, preparing detailed repair estimates, and negotiating with insurance companies.
Overview
5
5
years of professional experience
Work History
Office Manager
A&W Auto Service LLC
11.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, in person, or email correspondence.
- Inspect and create bodywork and mechanical estimates.
- Discuss with clients the estimates, get their authorization, and order the necessary parts for the repairs.
- Let clients know when their vehicle is ready, prepare documentation, and take payments.
- Work with auto insurance and warranty companies claims.
Education
High School Diploma -
Albert Einstein High School
11135 Newport Mill Rd, Kensington, MD 2089506-2019
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Document Management
- Cost Analysis
- Parts identification
- Insurance procedures
- Parts Ordering
- Claims Processing
- Cost Estimation
SoftwareExperience
Mitchell Estimating
ShopKey Pro
Autoleap
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
A&W Auto Service LLC
11.2019 - Current
High School Diploma -
Albert Einstein High School
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