KATHERYN VILLASANO
Sacramento,Ca
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Montage
Fair Oaks, CA
05.2023 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Customer Service Representative
Teledirect
Sacramento
02.2021 - 05.2023
- Strong communication skills: Effectively resolved customer issues in a clear and professional manner
- Problem-solving abilities: Responded to customer inquiries and found quick and effective solutions
- Organizational skills: Successfully managed and recorded customer interactions in a timely manner.
Customer Service Representative
Advanced America
West Sacramento
08.2017 - 03.2020
- Built and maintained positive relationships with customers, resulting in repeat business and increased customer satisfaction
- Employed effective negotiation skills to encourage prompt payment and avoid escalations
- Successfully managed a high-volume collection calls queue, achieving monthly targets consistently.
Education
Baking and Pastry Degree -
American River College
Sacramento, CA09.2024
High School Diploma -
Roseville Adult School
Roseville, CA05.2021
Skills
- Highly organized and detail-oriented
- Data Analysis
- Strong communication and multitasking skills
- Proven ability to efficiently manage administrative tasks
- Coordinate schedules
- Provide exceptional customer service
- Microsoft Office (Word, Excel)
Entrada
ESite
Excel
Languages
Spanish
Full Professional
Timeline
Leasing Agent
Montage
05.2023 - Current
Customer Service Representative
Teledirect
02.2021 - 05.2023
Customer Service Representative
Advanced America
08.2017 - 03.2020
Baking and Pastry Degree -
American River College
High School Diploma -
Roseville Adult School