Mallory Orca
San Diego,CA
Summary
Experienced with customer satisfaction in several industries including property management and food service. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
6
6
years of professional experience
Work History
Leasing Agent
Greystar Property Management
Aurora, CO
10.2022 - 08.2024
- Developed, implemented, and maintained a smooth leasing process for new/renewal tenants
- Assisted potential tenants with application processes and ensured timely document submission.
- Conducted property tours, negotiated leases, managed tenant move-ins and move-outs
- Updated financial, demographic, and property information to maintain community databases
- Reviewed and responded to resident complaints with care and efficiency
- Planned and supervised resident events to increase resident retention
- Curated signage and other marketing materials
Baker
The Forum Coffeehouse
09.2021 - 09.2022
- Prepared bakery products according to head baker’s recipes including: sweet and savory brioche buns, Belgian waffles, vegan donuts, scones, and more
- Collaborated with team members to fulfill customer orders promptly during peak hours.
- Engaged with customers, providing product knowledge and recommendations based on preferences.
- Developed and tested new recipes to expand the product catalog
- Ensured all items meet the required quality standards and customer expectations
- Designed and organized pastry case according to seasonal menu
In-Home Caregiver
First Promise Care Services
San Diego, CA
01.2019 - 07.2022
- In-Home Caregiver Experience Statements
- Provided compassionate personal care to enhance client comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained a safe, clean environment to support overall health and hygiene.
- Communicated effectively with clients, families, and healthcare providers regarding care plans.
- Enhanced client satisfaction by promptly addressing concerns and adjusting care strategies.
Education
Bachelor of Arts - Psychology
CSU San Marcos
San Marcos05-2021
Skills
- Communication
- Adaptability
- Emotional Intelligence
- Customer Service
- Time Management
- Relationship Building
- Team Mindset
- Attention to Detail
- Cultural Awareness
- Technology
- Resourceful
- Organized
- Problem-Solving
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
Timeline
Leasing Agent
Greystar Property Management
10.2022 - 08.2024
Baker
The Forum Coffeehouse
09.2021 - 09.2022
In-Home Caregiver
First Promise Care Services
01.2019 - 07.2022
Bachelor of Arts - Psychology
CSU San Marcos