Melanie Alvarez
North Richland Hills
Summary
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Leasing Agent
RPM
03.2025 - Current
- Conducted thorough background, reference, and credit checks to ensure qualified tenants.
- Streamlined the leasing process by efficiently managing application paperwork and expediting background verifications.
- Provided prompt and professional responses to tenant maintenance requests and inquiries.
- Led property tours, highlighting key features and amenities to prospective tenants.
- Established rapport with potential tenants, emphasizing community features tailored to their needs.
- Delivered exceptional customer service during property showings, contributing to increased lease signings.
- Managed tenant renewal notices and conducted timely follow-ups.
- Ensured compliance with fair housing laws and company policies, fostering an inclusive community.
Licensed insurance agent
Allstate
02.2024 - 03.2025
- Prospected new leads, driving business growth
- Authored tailored insurance policies for optimal coverage
- Educated clients on coverage details, promoting informed decisions
- Resolved complex issues to meet client needs
- Delivered superior customer service, enhancing client satisfaction
Center Director
KidStrong
10.2022 - 02.2024
- Directed KidStrong’s daily operations, ensuring smooth functioning
- Consistently met KPI targets, driving operational efficiency
- Introduced innovative approaches to improve member experience
- Maintained a satisfied member base of 250+
- Elevated center’s reputation via strategic management
Fitness Director
Ultra Body Fitness
11.2018 - 10.2019
- Maintained attrition under 5% through supportive leadership
- Provided excellent customer service by understanding and swiftly addressing needs
- Applied analytical skills to monitor and improve performance metrics
Skills
- Highly Organized - Expert
- Active listening - Experienced
- Time management - Experienced
- Age Appropriate communication - Experienced
- Team Management - Experienced
- Patience - Expert
- Customer Service - Expert
- Leasing and sales
- Goal-oriented mindset
Timeline
Leasing Agent
RPM
03.2025 - Current
Licensed insurance agent
Allstate
02.2024 - 03.2025
Center Director
KidStrong
10.2022 - 02.2024
Fitness Director
Ultra Body Fitness
11.2018 - 10.2019
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