Katheryn Williams
Council Bluffs,IA
Summary
Accomplished professional with a strong background in fraud prevention and client relations at Bank of the West, demonstrating technical proficiency and advanced problem-solving skills. Proven success in enhancing security measures while elevating customer satisfaction, reflecting a dedicated commitment to quality control across diverse roles.
Overview
8
8
years of professional experience
Work History
Application Coordinator
Bank of the West
Omaha, NE
08.2018 - 05.2019
- Reviewed and processed customer applications to ensure accuracy and compliance with bank policies
- Implemented fraud prevention measures by verifying customer information, enhancing account security
Revenue Agent
Nebraska Department of Revenue
Omaha, NE
07.2015 - 06.2016
- Educated taxpayers and business owners on filing and payment responsibilities, ensuring compliance with tax regulations
- Assisted in establishing repayment plans for individuals with tax debts, facilitating financial resolution and compliance
Correctional Officer
Douglas County Corrections
Omaha, NE
07.2014 - 07.2015
- Maintained facility security by conducting thorough searches for contraband and closely monitoring inmate behavior to prevent illegal activities
- Enforced regulations and contributed to a safe environment by supervising inmate activities and responding to emergencies with appropriate measures
Correctional Corporal
Tecumseh State Correctional Institution
Tecumseh, NE
03.2014 - 07.2014
- Maintained institutional security by conducting thorough searches of individuals, cells, and facility grounds to prevent contraband and illegal activities
- Enforced rules and regulations, monitored inmate behavior, and responded effectively to emergency situations to ensure the safety of both staff and inmates
Customer Service Technician
West Corporation
Omaha, NE
07.2013 - 09.2013
- Provided high-quality technical support and assistance to customers, ensuring resolution of issues and customer satisfaction
- Maintained detailed records of customer interactions and troubleshooting steps, contributing to the improvement of service protocols
Lead Infant Teacher
La Petite Academy
Omaha, NE
04.2012 - 07.2013
- Developed and implemented age-appropriate curriculum tailored to promote intellectual and social development for infants
- Managed daily care routines while fostering a nurturing and safe classroom environment for young learners
Laundry Assistant
Nebraska Masonic Home
Plattsmouth, NE
12.2011 - 04.2012
- Managed and executed the laundering of linens and personal clothing for residents at Nebraska Masonic Home, ensuring adherence to hygiene standards and timely delivery of laundry services
Cashier
Wal-Mart
Council Bluffs, IA
02.2011 - 10.2011
- Provided exceptional customer service by accurately processing sales transactions at the checkout counter, maintaining a friendly demeanor, and resolving customer inquiries and complaints with professionalism and patience at Wal-Mart
Education
Bachelor's - Business Management
Bellevue University
Omaha, NE05.2017
Associate's - Criminal Justice
Metropolitan Community College
Omaha, NE05.2014
Skills
- Client Relations
- Problem Solving
- Retail Sales
- Goal-Oriented
- Active Learning
- Complaint Handling
- Quality Control
- Call Documentation
- De-Escalation Techniques
- Account Management
- Time Management
- Report Generation
- Live Chat Messaging
- Investigate Claims
- Technical Proficiency
- Microsoft Office
- Fraud Prevention
- Payment Processing
Timeline
Application Coordinator
Bank of the West
08.2018 - 05.2019
Revenue Agent
Nebraska Department of Revenue
07.2015 - 06.2016
Correctional Officer
Douglas County Corrections
07.2014 - 07.2015
Correctional Corporal
Tecumseh State Correctional Institution
03.2014 - 07.2014
Customer Service Technician
West Corporation
07.2013 - 09.2013
Lead Infant Teacher
La Petite Academy
04.2012 - 07.2013
Laundry Assistant
Nebraska Masonic Home
12.2011 - 04.2012
Cashier
Wal-Mart
02.2011 - 10.2011
Bachelor's - Business Management
Bellevue University
Associate's - Criminal Justice
Metropolitan Community College
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