Shawn Galvin
Cincinnati
Summary
Adept at software implementation and fostering excellent communication, I significantly enhanced application functionality and user satisfaction at The Christ Hospital. My background spans rigorous issue resolution and effective stakeholder collaboration, ensuring projects exceed expectations without exceeding deadlines. My approach combines technical proficiency with a keen ability to understand and meet client needs, driving success in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Application Coordinator
The Christ Hospital
01.2021 - Current
- Delivered detailed progress reports to management, keeping leadership informed about ongoing activities.
- Ensure overall EPIC System integrity by administrating database management practices and internal team training
- Coordinate and participate directly in all project activities: implementation planning, task development and assignment, application build, configuration, support, and peer training
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Assisted network group with tasks and troubleshooting
- Offered system and application support to internal employees.
- Developed strong relationships with stakeholders to foster collaboration and drive success in application coordination efforts.
- Cultivate & maintain successful relationships with internal and external business partners
- Enhanced software functionality by identifying and addressing system bugs and errors.
- Provided comprehensive support throughout the application lifecycle, contributing to long-term sustainability and effectiveness.
EPIC Application Coordinator
Bon Secours Mercy Health
03.2016 - 01.2021
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Coordinated build, testing, and maintenance for over 20 hospital systems to ensure streamlined application build
- Security workgroup lead for all Inpatient clinical users
- Project Lead for Clinical Case Management enhancements, and yearly Epic upgrades
- Worked closely with senior EHR leadership as well as senior hospital leadership to communicate project status and results
- Oversaw development and implementation of improvements to support network operations.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Collaborated closely with developers during integration testing phases for seamless implementation of new features and improvements.
- Delivered training, documentation and end-user support.
- Optimized user experience for clients through effective troubleshooting and technical support.
- Enhanced software functionality by identifying and addressing system bugs and errors.
Registered Nurse
TriHealth Bethesda North Hospital
10.2012 - 03.2016
- Provided direct patient care, including wound care and vital sign monitoring, to promote healing and recovery.
- Educated patients and families on health management and post-discharge care, improving adherence to treatment plans.
- Performed emergency response procedures, including CPR and airway management, to stabilize patients.
- Operated infusion pumps to deliver intravenous therapies, ensuring patient safety and comfort.
- Administered medications using automated dispensing systems to ensure precise dosage and timing.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Unit Coordinator- Operating Room
TriHealth- Good Samaritan Hospital
07.2009 - 10.2012
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Corporate Safety and Security
Fifth Third Bank
02.2009 - 07.2009
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Physical Access Control via badge reader software
- Security Policy Control Updating to ensure appropriate access for individuals
- Coordination with outside Agencies for disaster preparedness
- Routine Testing of fire suppression systems and lockdown controls
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Cash Transit Armed Guard
Dunbar Armored
02.2006 - 02.2009
- Reduced risk during deliveries by consistently following company protocols and safety procedures.
- Collaborated with team members to develop strategies for efficient route planning and timely deliveries.
- Supported supervisors in developing effective operational strategies for improving overall performance within the team.
- Ensured the safe transportation of high-value goods by utilizing advanced driving techniques in various road conditions.
- Contributed to a safer work environment by actively participating in safety meetings and sharing feedback on potential improvements.
- Assisted customers with inquiries or concerns regarding their cash deliveries, providing exceptional customer service.
- Responded quickly to emergency situations, demonstrating excellent decision-making skills under pressure.
- Adhered to strict confidentiality standards when handling sensitive information related to clients'' financial assets.
- Provided a strong visible deterrent against potential thefts by maintaining an alert and professional demeanor while on duty.
- Increased efficiency by performing regular vehicle maintenance checks and promptly reporting any issues for repair.
Education
Associate of Science - Nursing
Beckfield College
Florence, KY03-2012
Bachelor of Arts - Criminal Justice
Northern Kentucky University
Newport, KY05-2009
Bachelor of Science - Computer Information Systems
Bellarmine University
Louisville, KYSkills
- Software implementation
- Issue resolution
- Business analysis
- Customer support
- Incident management
- Application testing
- User acceptance testing
- Database administration
- Software development
- Excellent communication
Timeline
Application Coordinator
The Christ Hospital
01.2021 - Current
EPIC Application Coordinator
Bon Secours Mercy Health
03.2016 - 01.2021
Registered Nurse
TriHealth Bethesda North Hospital
10.2012 - 03.2016
Unit Coordinator- Operating Room
TriHealth- Good Samaritan Hospital
07.2009 - 10.2012
Corporate Safety and Security
Fifth Third Bank
02.2009 - 07.2009
Cash Transit Armed Guard
Dunbar Armored
02.2006 - 02.2009
Associate of Science - Nursing
Beckfield College
Bachelor of Arts - Criminal Justice
Northern Kentucky University
Bachelor of Science - Computer Information Systems
Bellarmine University
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