Kathia Ng Luo
San Francisco,CA
Summary
Accomplished Delivery Driver Manager and Cashier with a proven track record in optimizing delivery routes for Giorgio's Pizzeria, enhancing customer satisfaction, and maintaining a clean driving record. Skilled in driver training and customer service, demonstrating exceptional time management and a positive attitude. Achieved significant improvements in delivery efficiency and customer relations.
Overview
13
13
years of professional experience
Work History
Delivery Driver Manager
Giorgio's Pizzeria
05.2022 - 05.2024
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organizing and planning work hours for drivers.
Pizza Delivery Driver
Giorgio's Pizzeria
07.2015 - 05.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
Cashier
Shell Gas Station
08.2011 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Independence High School
San Francisco, CA05-2010
Skills
- Payment collection
- Cleaning and sanitizing
- Driver training
- Customer service
- Loading and unloading
- Safe driving record
- Map reading and navigation skills
- Positive attitude
- Warehouse organization
- Teamwork
- Time management skills
- Reliability and punctuality
- Team leadership
Languages
Spanish
Native or Bilingual
Cantonese
Elementary
Timeline
Delivery Driver Manager
Giorgio's Pizzeria
05.2022 - 05.2024
Pizza Delivery Driver
Giorgio's Pizzeria
07.2015 - 05.2022
Cashier
Shell Gas Station
08.2011 - 06.2013
High School Diploma -
Independence High School
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