Kathiana Francois Udemadu
Miami,FL
Summary
Dynamic leader with a proven track record at Savor Wynwood, adept in business planning and customer engagement. Excelled in enhancing financial controls and optimizing staff performance, significantly boosting customer loyalty. Skilled in conflict mediation and strong communication, ensuring high-quality service and operational efficiency. Achieved notable success in staff training and menu optimization, driving repeat business and sales growth.
Overview
7
7
years of professional experience
Work History
Restaurant Owner
Savor Wynwood
Miami, FL
07.2018 - 07.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 15 employees.
- Planned and executed strategies to increase customer loyalty and retention.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Restaurant Manager
Barnacles Sports Bar & Grill
Decatur, GA
06.2017 - 06.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Bachelor of Science - Business Administration
FIU
Miami, FL06.2026
Skills
- Customer Engagement
- Business Planning
- Strong Communication skills
- Strong Organizational Skills
- Conflict Mediation
Timeline
Restaurant Owner
Savor Wynwood
07.2018 - 07.2024
Restaurant Manager
Barnacles Sports Bar & Grill
06.2017 - 06.2018
Bachelor of Science - Business Administration
FIU