Kathie Harden
Irving,United States
Summary
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
9
9
years of professional experience
Work History
Business Development Manager
WISDOM TEETH GUYS
10.2020 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Generated new business with marketing initiatives and strategic plans.
Practice Advisor
Total Patient Service Institute - ToPS
08.2019 - 01.2020
- I would travel to dental practices all over the country and work side by side training doctors and staff in verbal skills, treatment presentation and executing plan to exceed goals
- Strategize doctors goals for practice and put together plan to achieve
- Work side by side with doctor and staff for training for position, billing and best patient care
- Review monthly goals and plan of action on call with practice leadership.
- Assisted in the development of organizational goals, strategies, and performance improvement plans, driving excellence in patient care delivery.
Practice Manager/ Business Assistant
Heartland Dental
05.2018 - 08.2019
- I had the opportunity to onboard a new doctor in Heartland practices and standard of care.
- Support doctor and staff with onboarding and continuing education training
- Plan and execute team meetings, discussing plans to grow and improve.
- Partner with doctor to complete regular team reviews bonuses and incentives.
- Addressed and remedied all patient or team member issues.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Greeter
Hillstone Restaurant Group
08.2016 - 01.2019
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Answered customer questions and pointed individuals in right directions.
Expanded Billing Specialist
Dental Care Of Frisco
04.2017 - 05.2018
- I was able to greet and check in each patient and develop a lasting relationship to establish trust and ongoing treatment for lifetime care
- Proficient in handling patient scheduling and follow-up duties, placing special emphasis on controlling and appropriately directing patient inflow
- Highly skilled in ensuring that the day to day operations of the dental facility are run in an efficient way
- Deep insight into coordinating with dental insurance companies to ensure that claims are paid in a timely manner.
Store Manager
La Marque
12.2014 - 01.2016
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Copywriting -
American Writers and Artists Inc.
Business -
Colorado Christian University
01.2013
Skills
- Referral Networking
- Customer Service
- Public Speaking
- Relationship Development
- Goals and Performance
- Team Collaboration
Timeline
Business Development Manager
WISDOM TEETH GUYS
10.2020 - Current
Practice Advisor
Total Patient Service Institute - ToPS
08.2019 - 01.2020
Practice Manager/ Business Assistant
Heartland Dental
05.2018 - 08.2019
Expanded Billing Specialist
Dental Care Of Frisco
04.2017 - 05.2018
Greeter
Hillstone Restaurant Group
08.2016 - 01.2019
Store Manager
La Marque
12.2014 - 01.2016
Copywriting -
American Writers and Artists Inc.
Business -
Colorado Christian University
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