Kathie Hemmes

Monitored client accounts for overdue invoices.

Maintained detailed entries for all incoming and outgoing funds.

Ensured timely settlement of all invoices.

Facilitated accurate detail exchanges between insurance companies and clients through phone or email.

• Assist high profile customers with their day to day transactions and accounts. Act as a liaison between the branch staff and the customer making sure that excellent service is provided. Open new accounts and provide customers with Auxiliary services ( cash management, remote deposit capture, internet banking etc) Managed 1031 portfolio for the bank from opening to completion.
• Performing customer service duties
• Participating with the Banking Center Manager in establishing and achieving specific goals for the branch
• Ensuring office compliance with all operating policies
• Communicating with appropriate personnel
• Providing periodic and daily reports
• Responsible for seeing that staff is complying with all Federal regulations and completing monthly and
• Responsible for acting as and performing duties of Branch Manager in their absence
• Assisting in implementing new computer system and conversion of same, training staff and helping customers adapt to system in a cohesive environment

• Responsible for assisting the Branch Manager in various aspects of branch management to ensure the efficient and effective operation of the branch
• Performing customer service duties
• Participating with the Branch Manager in establishing specific goals for the office
• Ensuring office compliance with all operating policies and procedures
• Directly supervising assigned personnel
• Communicating with appropriate personnel
• Providing periodic and daily reports

• Determine customers' financial needs, match needs to products offered, provide excellent service to achieve customer satisfaction and retention