Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic
Kathie Sheehan-Smith

Kathie Sheehan-Smith

Rocklin,CA

Summary

Extensive Customer Service experience and Merchandising. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Merchandiser position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Sales Associate

CVS Pharmacy
05.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

SALES ASSOCIATE

WALGREENS
01.2003 - 01.2019
  • Front cashier, Cosmetics, balanced cash drawers, telephones, extensive customer service, problem solving with guests, inventory control, stocking shelves, planograms, participated in training newly assigned store managers and participated in training new employees

SLOT HOST/AMBASSADOR

FLAMINGO HILTON RENO AND ELDORADO HOTEL CASINOS
01.1995 - 01.2002
  • Multiline phones (PBX), organize and host events, microphone, data entry, company guests, assist in time pay reports, greeted buses, assisted executive hosts with calls and reports, booked hotel guests, communicated Club Member rules

Education

GRADUATED -

SAN JUAN HIGH
CITRUS HEIGHTS, CALIF

Skills

  • Communication
  • Problem Solving
  • Self-Starter
  • Listening Skills
  • Teamwork and Collaboration
  • Customer Service
  • Reliable and punctual
  • Excellent people skills
  • Money Handling
  • Stocking and Receiving
  • POS System Operation
  • Merchandising knowledge

Volunteer Experience

  • SECRETARY SOROPTIMIST CLUB
  • 2 TOAST MASTER CLUBS
  • MEALS ON WHEELS
  • NEIGHBORHOOD CRIME WATCH

Timeline

Sales Associate

CVS Pharmacy
05.2019 - Current

SALES ASSOCIATE

WALGREENS
01.2003 - 01.2019

SLOT HOST/AMBASSADOR

FLAMINGO HILTON RENO AND ELDORADO HOTEL CASINOS
01.1995 - 01.2002

GRADUATED -

SAN JUAN HIGH

Similar Profiles

CREATE PROFILE
Kathie Sheehan-Smith