Kathina Brincefield
Tacoma,WA
Summary
Dynamic Patient Access Team Lead with a proven track record at Conifer Healthcare Solutions, enhancing workflow efficiency and reducing patient wait times. Expert in insurance verification and HIPAA compliance, while fostering a culture of accountability and continuous improvement. Committed to delivering exceptional customer service and optimizing patient registration processes.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Conifer Health
Tacoma, WA
06.2010 - Current
- Managed incoming calls, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare providers to ensure accurate patient information management.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Patient Access Team Lead
Conifer Healthcare Solutions
Burien, Wa
09.2016 - 03.2018
- Led patient access operations, ensuring seamless registration and financial clearance processes.
- Mentored team members on compliance protocols and best practices for patient interactions.
- Implemented process improvements that enhanced workflow efficiency and reduced patient wait times.
- Collaborated with clinical staff to streamline communication regarding patient admissions and discharges.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Coordinated with insurance representatives to resolve billing inquiries and expedite authorizations.
- Monitored team performance metrics, driving accountability and fostering a culture of continuous improvement.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
Education
High School Diploma -
Mount Rainier High School
DesMoines, WA06-1997
Skills
Patient registration
Hipaa compliance
Insurance verification
Patient collection
Patient education
Customer service
Timeline
Patient Access Team Lead
Conifer Healthcare Solutions
09.2016 - 03.2018
Patient Service Representative
Conifer Health
06.2010 - Current
High School Diploma -
Mount Rainier High School