Kathlayna Volz

Guest Advocate | Target

• Enhanced the shopping experience by greeting customers, providing assistance, and educating guests on promotions and loyalty programs.
• Processed payments, returns, and exchanges with accuracy, ensuring smooth transactions and improving customer satisfaction.
• Resolved inquiries and concerns promptly, contributing to higher satisfaction ratings and positive guest interactions.
• Maintained an organized workspace and restocked merchandise efficiently, supporting store presentation and operational flow.
• Demonstrated strong communication and collaboration with diverse team members to achieve store goals.

Fulfillment Expert | Target

• Processed incoming orders and prepared items for shipping with speed and accuracy, consistently meeting fulfillment deadlines.
• Collaborated with team members to improve workflows, increasing efficiency and order accuracy.
• Exhibited problem-solving skills to address customer issues within the fulfillment process, ensuring smooth operations.

Cashier / Associate | Panera Bread

• Processed cash and credit card transactions accurately, issued receipts, and provided correct change to maintain smooth customer service.
• Resolved customer complaints in a professional manner consistent with company policy, strengthening guest satisfaction and loyalty.
• Welcomed customers and answered questions about menu items and services, enhancing the overall dining experience.
• Upheld safety and sanitation standards by directing trash removal and maintaining organized work areas.
• Completed daily recovery tasks and restocking to ensure a clean, efficient, and productive environment.