Kathleen Baker
Streator,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Card Service Specialist
Streator Onized Credit Union
Streator, IL
12.2018 - Current
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes in our department.
- Provided excellent customer service to guests and answered inquiries regarding services, products.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided guidance and support to other staff members when needed.
- Provide monthly reports when needed
Education
High School Diploma -
Streator High School
Streator05-2016
Skills
- Data Entry
- Active Listening
- Team Development
- Research
- Staff Training
- Problem Resolution
- Adaptive team player
- Report Preparation
- Customer Service
- Payment Processing
- Prioritization
- Document Control
Languages
English
Professional
Timeline
Card Service Specialist
Streator Onized Credit Union
12.2018 - Current
High School Diploma -
Streator High School
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