Kathleen Baker
Newnan,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Managing Owner and Operator
Baker Bag Company
10.2022 - Current
- As a new business, vendor opportunities were used to showcase products in new locations. Many unique and attractively priced products are successfully sold in front of excited new patrons.
- Social media was articulately introduced across multiple platforms. This allowed Baker Bag Company to develop its brand in front of a much larger audience.
- Baker Bag Company consistently participated in many Community Service events which in turn led to the recipient of the President's Lifetime Achievement Award for community service.
- As Operating Manager, Baker Bag Company was led to a much larger and more visible location within 15 months of opening its doors.
- Customer satisfaction rates were boosted through the implementation of customer-centric policies and procedures designed to support and enhance outstanding customer service. This has proudly led Baker Bag Company to earn a consistent Five Star Review on Google.
- Because of the company's unique stance within the local community, Baker Bag Company was one of 7 businesses chosen from over 100 businesses to be featured in a video to represent the Historic Downtown Newnan Community.
Regional Director
Ithink Financial Credit Union
01.2017 - 01.2021
- In this demanding role, every opportunity was used to work with the Information Technology team to examine and troubleshoot software deficiencies that would support a more efficient membership opening process
- Stringent processes were implemented to develop better processes, new procedures, new policies and training techniques that created better efficiency and fewer mistakes
- Branch Managers were exposed to coaching techniques that allowed them to reach monthly goals – memberships, loans, customer service and ancillary products
- Many random audit checks were timely conducted to ensure that branches were complied with policies and procedures.
- Management performance evaluations were timely completed and signed off on and member service evaluations were always timely completed to support positive moral and timely promotions
- Because goals assigned were consistently achieved, a position was created to work solely as Regional Director of Sales within 2 years of being promoted as Regional Director of Operations.
Branch Manager
Ithink Financial Credit Union
01.2008 - 01.2017
- Trained a team of employees to successfully reach loan goals, membership goals and provide optimum member service
- Consistently maintained the title of the leading ancillary product salesperson across all branches in the credit union
- Grew the membership and loan growth of the branch by organizing lunch and learn seminars to attract new and existing members
- Attained Branch manager of the year in 2015 for achieving loan goals, customer service goals, outstanding audits and membership growth
- Earned the opportunity to travel on two cruises based on stellar performance
- Member Service Advisors and Loan officers were trained to close loans with ancillary products across the GA and FL region.
- Many of these employees trained now hold leading positions
- This dynamic team was led to serve the community to extend its reach as a credit union.
Education
B.S., Computer Information Systems and Business Administration (Honors) - Information Technology And Business
Gwynedd-Mercy University
Gwynedd Valley, PA01.2003
Skills
- Workplace Safety
- Operations Management
- Staff Training and Development
- Corporate Social Responsibility
- Small business operations
- Verbal and written communication
- Sales management
- Business Development
- Product branding
- Attention to Detail
References
Available upon request.
Timeline
Managing Owner and Operator
Baker Bag Company
10.2022 - Current
Regional Director
Ithink Financial Credit Union
01.2017 - 01.2021
Branch Manager
Ithink Financial Credit Union
01.2008 - 01.2017
B.S., Computer Information Systems and Business Administration (Honors) - Information Technology And Business
Gwynedd-Mercy University
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