KATHLEEN BEARCE
2031 Mockingbird Ln ,Loris SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excelling in service coordination and project management. Proven track record in exceeding sales targets and enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and committed to optimizing workflows for improved operational efficiency.
Overview
25
25
years of professional experience
Work History
Service Coordinator/Account Manager
Lux Custom Pools & Spas
Little River, SC
02.2022 - Current
- Managed front desk operations, providing excellent service to clients.
- Coordinated estimates for the service department.
- Managed collections and maintained accurate records of vendors and clients.
- Scheduled appointment, responded to inquiries, coordinated service visits
- Promote Bullfrog Spas, exceeding sales targets.
- Sold pool cleaning products
- Hayward Pool equipment to customers
- Provided product information, along with technical support, to clients.
- Ensured timely delivery, with installation of pool equipment for the service department.
Project Manager
Lux Custom Pools & Spas
Little River, SC
02.2022 - Current
- Project Manager for new property development
- Keep detailed records of vendor contacts
- Service dates, Project timelines
- Applied for all County permits
- Keep track of all approvals
Sales Support
Chico's Fas
N. Myrtle Beach, SC
05.2012 - 01.2024
- Ensure a great customer experience, and maximum sales.
- Perform sales and register transactions.
- Control shrinkage through customer interaction.
- Build and maintain a solid customer base.
- Excellent communication skills.
- Strong organizational skills, and the ability to multi-task in a fast pace.
- Part-time job.
Office Manager
Shoreline Fence & Railing Co LLC
Longs, SC
05.2020 - 01.2022
- Support President and Vice President with all daily activates
- Take care of all legal paperwork, Business License, court papers, Taxes & Registration of trucks
- Troubleshoot and maintain, in person, remotely or by phone, any company related issues
- Manage customer accounts, set up new accounts
- Provide customer support questions and problems solving
- Create and maintain Excel spreadsheets for sales report, and other tracking reports
- Work with QuickBooks to create Estimates, Invoice and Payments.
- Collect on outstanding customer balances
- Time Keeper
- Keep daily updates on all stock inventory going out and coming in
Customer Service Representative/Administrative Assistant
Top Security
Whiteville, NC
05.2015 - 05.2020
- Schedule & Coordinate appointments for General Manager
- Support Sales Manager and Sale Team
- Data entry/record keeping
- Run daily reports
- Handled emails, inbound calls, and outbound calls
- Assist customer with a warm and professional attitude
- Manage customer accounts, set up new accounts
- Provide support with day-to-day customer's questions and problems
- Write agreements up between Top Security and customers
- Maintain Home Advisor Account, Win Customers trust, setup appointments for Sale Team
Office Manager
Premier Sound Satellite & Security
Myrtle Beach, SC
07.2012 - 01.2014
- Troubleshoot and maintain, in person, remotely or by phone, any company related issues.
- Plan and participate in projects and meetings as required.
- Act as primary focal support in customer service, for sites assigned.
- Daily activities include but not limited to, setup appointments, data entry, dispatcher, file clerk & record keeping. Set-up new accounts, payroll and timekeeping. Research government jobs and bids.
Sales Representative
Ultra Diamonds
Myrtle Beach, SC
04.2011 - 05.2012
- Greet and assist customers with their buying needs
- Customized jewelry with customers
- Maintain layaway and repair orders
- Shipping and receiving stock, weekly and daily paperwork
- Key holder
Customer Operations Representative/ Pricing
Parametric Technology Corp.
Needham, MA
02.2006 - 03.2009
- Maintain price lists for all products and published price list to corporate web page
- Maintain Sarbanes/Oxley compliance for new product.
- Responded to all email and phone queries on pricing information
- Run daily reports with Oracle Financial application
- Support customer operation and finance
Sr. Administrative Assistant
Stone & Webster
Stoughton, MA
12.2000 - 12.2003
- Data entry of all employee benefit changes into the oracle ii and HR System.
- Handled day-to-day employee questions and problems relating to all employee benefits.
- Handle Employee Discount/Ticket Programs, coordinate work life/wellness activities.
- Travel with HR Manager and upper level management out of state for job fairs.
- Plan and participate in projects and meetings with administrators and engineers.
Education
Some College (No Degree) - Business, Computer Information Systems, Photoshop and Digital Photography
Massasoit College / Fisher College
Brockton/Boston, MASkills
- Microsoft Office suite and Google Workspace
- Customer management and relations
- Service coordination and support
- Technical support and troubleshooting
- Project management and planning
- Appointment scheduling and organization
- Inventory management and control
- Effective communication skills
- Problem solving and analysis
- Time management and prioritization
- Detail orientation and accuracy
- Customer expectation management
- Telephone communication skills
- Workflow optimization strategies
- Decision-making and critical thinking
- Self-motivation and initiative
- Business strategy development and execution
- Digital marketing tools proficiency
- Database management systems knowledge
- Document creation and editing skills
- Financial software proficiency and analysis
- Compliance knowledge and regulations understanding
- Retirement plan administration expertise
- Cross-platform technology proficiency
- Accounting operations management
References
Available upon request
Skills
- Full Microsoft applications - 2011 Word, Excel, Access, PowerPoint, Outlook
- Google Suite
- Teams, Slack
- Amazon, Facebook and eBay Marketing
- Oracle, Lotus Notes, Documentation, HR System
- QuickBooks Desktop, Online
- Photoshop
- Sarbanes/Oxley Compliance
- 401 Plans and Loans
- PC and Macintosh Platforms
- Account Payable and Accounts Receivable
- Typing/Word Processing
- Spreadsheets
- Email Management
- Time Management
Acknowledgements
Notary, South Carolina
References
References available upon request.
Timeline
Service Coordinator/Account Manager
Lux Custom Pools & Spas
02.2022 - Current
Project Manager
Lux Custom Pools & Spas
02.2022 - Current
Office Manager
Shoreline Fence & Railing Co LLC
05.2020 - 01.2022
Customer Service Representative/Administrative Assistant
Top Security
05.2015 - 05.2020
Office Manager
Premier Sound Satellite & Security
07.2012 - 01.2014
Sales Support
Chico's Fas
05.2012 - 01.2024
Sales Representative
Ultra Diamonds
04.2011 - 05.2012
Customer Operations Representative/ Pricing
Parametric Technology Corp.
02.2006 - 03.2009
Sr. Administrative Assistant
Stone & Webster
12.2000 - 12.2003
Some College (No Degree) - Business, Computer Information Systems, Photoshop and Digital Photography
Massasoit College / Fisher College
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