Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Bonilla

Valley Stream,USA

Summary

Highly motivated and experienced customer service professional with over 12 years of experience in the Automotive Sales Industry. With Strong communication skills, meticulous attention to detail, and proficiency in CRM. No matter the industry, I am confident I can utilize my past experience to successfully deliver exceptional customer support, while upholding the company's values of trust, respect, and integrity.

Overview

11
11
years of professional experience

Work History

BDC Service Representative

Nissan of Garden City
11.2023 - 11.2024
  • Set up appointments with interested customers according to schedule availability.
  • Explained maintenance prices and packages as well as answered questions and addressed concerns of customers.
  • Documented all customer interactions in the CRM
  • Aimed to build positive relationships with customers, encouraging repeat business and customer loyalty.

Special Finance Assistant

Rockaway Nissan
05.2021 - 09.2022
  • Performed various administrative duties, such as scheduling meetings and following up on sales inquiries
  • Processed customer credit applications
  • Assisted in the preparation and distribution of financial documents
  • Provided customer service support to ensure customer satisfaction
  • Assisted customers in selecting vehicles that met their needs and budgets

Client Advisor

BMW MINI of Freeport
09.2019 - 06.2020
  • Maintained current knowledge of automotive technology, industry trends, and competitive landscape
  • Participated in sales contests, promotions and other marketing activities to drive sales
  • Identified customer needs and recommended appropriate vehicles and financing options
  • Skilled in negotiating sales and closing deals

BDC Manager

Nissan of Huntington
12.2017 - 02.2019
  • Managed daily operations of automotive Business Development Center (BDC), including customer service, appointment setting, and follow up
  • Built strong relationships with current and potential customers to increase customer loyalty and customer retention
  • Monitored customer feedback and implemented strategies to address customer complaints and ensure customer satisfaction
  • Generated new leads through various marketing campaigns and implemented lead management processes
  • Trained BDC staff on customer service skills, sales techniques and product knowledge
  • Generated and maintained reports to track customer trends, sales results and staff performance

BDC Manager

Volkswagen of Huntington
03.2014 - 10.2016
  • Centralized Business Development Center responsible for four locations including a Volkswagen, Volvo, and two Nissan dealerships.
  • Managed a team of 12 BDC representatives to ensure efficiency and customer service excellence
  • Resolved customer inquiries and complaints in a timely and professional manner
  • Created and maintained reports and dashboards to monitor weekly BDC performance
  • Maintained knowledge of current promotions and advertised them accordingly via website, third party sites and email blasts

Education

Valley Stream South High School
06.2007

Skills

  • Reynolds & Reynolds, Elead CRM, Word, Call Center Management, Recruiting, Office Administration

Timeline

BDC Service Representative

Nissan of Garden City
11.2023 - 11.2024

Special Finance Assistant

Rockaway Nissan
05.2021 - 09.2022

Client Advisor

BMW MINI of Freeport
09.2019 - 06.2020

BDC Manager

Nissan of Huntington
12.2017 - 02.2019

BDC Manager

Volkswagen of Huntington
03.2014 - 10.2016

Valley Stream South High School

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Kathleen Bonilla