Michelle K Battle

• Point of contact for customers with inquiries and complaints via phone and email
• Provide info about product and services including pricing, order status, billing, returns& credits
• Document and update customer records based on interactions
• Ensure accurate and timely distributor order processing
• Confirm pricing and availability
• Working with other departments such as shipping, sales, purchasing and accounting to provide continuous and responsive support

• Input orders in person and via phone
• Handle cash and credit transactions
• Worked with kitchen to ensure customer satisfaction and order accuracy

• Manage Internet Sales Leads
• Answering questions on available stock and product performance
• Scheduling appointments for perspective buyers and deliveries
• Follow up with showroom traffic for customer service experience and reschedules

• Respond to internet inquiries with courtesy
• Promptly and accurately enter all customer inquiry data into the CRM
• Generate sales appointments
• Conduct phone surveys
• Compile all necessary reports, forms and other documentation on a timely basis

• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Maintained up-to-date records of customer interactions and communications.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Developed and maintained relationships with potential customers to understand their business needs.

• Answered customer inquiries via phone, email

Provided excellent customer service to resolve customer complaints in a timely manner.

• Collected deposits or payments and arranged for billing.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.