Kathleen Bonne
North Olmsted
Summary
Dynamic and adaptable professional with extensive experience as a Lead Hostess at Sapphire Creek Winery. Proven track record in customer service and team management, excelling in high-pressure environments. OpenTable Certified and skilled in policy enforcement, ensuring a welcoming atmosphere while effectively training staff to maintain excellence in service.
Overview
8
8
years of professional experience
Work History
Lead Hostess
17 River Grille
11.2024 - Current
- Take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organize, stock and clean the establishment's front lobby and restrooms during shifts to maintain welcoming appearance.
- Answer phone calls to take orders, give information and document reservations.
- Collect credit card, cash and gift certificate payments and give change for cash transactions.
Lead Hostess
Sapphire Creek Winery
04.2021 - 11.2024
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cross-trained to handle different restaurant roles, including FOH, and kitchen.
- OpenTable Certified.
Crew Member
McDonald's Restaurant
10.2017 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Applied Science - Mobile Application Development
Auburn Career Center
Painesville, OH05-2021
Skills
- Flexible and adaptable
- Customer service
- Policy enforcement
- Exceptional communication
- Food safety awareness
- Phone etiquette
- Team management
Timeline
Lead Hostess
17 River Grille
11.2024 - Current
Lead Hostess
Sapphire Creek Winery
04.2021 - 11.2024
Crew Member
McDonald's Restaurant
10.2017 - 04.2021
Associate of Applied Science - Mobile Application Development
Auburn Career Center
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