Kathleen Bowden
Syracuse
Summary
Detail-oriented professional with exceptional organizational skills and a proven track record in managing multiple projects. Skilled in problem-solving, effective communication, and training others to enhance team performance.
Overview
26
26
years of professional experience
Work History
Traveling Operator
National Grid USA
Liverpool, NY
09.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Trained new operators on standard operating procedures and safety protocols.
- Monitored equipment performance, identifying areas for maintenance and improvement.
- Conducted routine inspections to maintain quality control standards in operations.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
System Operator
National Grid USA
Liverpool, NY
12.2009 - 09.2019
- Monitored system performance to ensure reliability and efficiency across operations.
- Directed switching operations and routine testing.
- Performed switching and routine testing.
- Administered Company mark-up rules and equipment testing on a daily basis.
- Controlled and directed restoration procedures for interruptions and disturbance.
- Received and analyzed 911 calls and trouble calls and dispatched personnel as required.
- Dispatched personnel involved with maintenance, construction and operations.
- Monitored security and other alarms for substations and other Company facilities.
- Coordinated equipment maintenance schedules to minimize downtime and enhance operational output.
- Recorded readings, logged information and compiled and issued reports to ensure safe and effective operation of the system.
- Demonstrated ability to think clearly and logically, often quickly and apply an analytical approach to problem solving and clearly communicate decisions and information.
- Trained junior operators on best practices for system monitoring and troubleshooting techniques.
- Operated distribution control systems to ensure reliable delivery of services.
- Monitored system logs to proactively identify potential problems.
- Collaborated with IT team members, streamlining processes for increased efficiency.
- Quickly shut down equipment in emergency situations following protocols.
Service Representative
National Grid USA
Liverpool, NY
04.2000 - 12.2009
- Responded to various trouble calls
- Investigate dim/flickering lights, no heat calls
- Completed Connects/Disconnects
- Set and changed electric and gas meters
- Performed shared metering, high bill and theft of service investigations.
- Inspected electric and gas services.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Electrical Engineering Technology
Mohawk Valley Community College
Utica, NY2008
Skills
- Excellent organizational, effective planning and communication skills
- Qualified for Authorized Persons/ Clearance and Control List for over 16 years
- Accustomed to working off hours for planned work and emergencies
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
Timeline
Traveling Operator
National Grid USA
09.2019 - Current
System Operator
National Grid USA
12.2009 - 09.2019
Service Representative
National Grid USA
04.2000 - 12.2009
Electrical Engineering Technology
Mohawk Valley Community College