Kathleen Boyer
Douglassville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excelled in hospitality service expertise and strong communication, significantly boosting sales and guest loyalty. Trained teams, ensuring top-notch service and efficient problem-solving, embodying an engaging personality with a flair for creating memorable experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Douglassville Hotel
Douglassville, PA
08.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Victoria Secret
King of Prussia, PA
12.2020 - 01.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Head Bartender
Firebirds Wood Fired Grill
Collegeville, PA
02.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
Education
High School Diploma -
Daniel Boone Area High School
Birdsboro, PA06.2018
Skills
- Alcohol Safety Knowledge
- Strong Communication Skills
- Wine and liquor knowledge
- Cash Handling
- Hospitality service expertise
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Engaging personality
Certification
- ServSafe
- RAMP
Timeline
Head Bartender
Firebirds Wood Fired Grill
02.2022 - Current
Sales Associate
Victoria Secret
12.2020 - 01.2022
Server
The Douglassville Hotel
08.2016 - 03.2020
High School Diploma -
Daniel Boone Area High School