Kathleen Brant
Republic,MO
Summary
Goal-oriented individual seeking a position with a company that helps me to grow professionally while making use of my communication and critical thinking skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dominos Republic, MO
12.2020 - Current
- Preparing food, money handling, time management, inventory, Cleaning, taking care of customer calls and complaints, scheduling
Employee Support
Russell Cellular Battlefield, MO
02.2020 - 06.2021
- Assisting with point of sales system issues, Assisting with making exceptions for customer experience, Dedication to balancing policy and experience, On the spot coaching with each call, Providing a Solution to a customer escalation and Troubleshooting system issues
Fraud Sanctions Analyst
Expedia, Springfield, MO
07.2019 - 11.2019
- Verifying customer against government sanction lists.
Credit Card Senior Specialist I
JP Morgan Chase, Springfield, MO
02.2013 - 07.2019
- Verified details of transactions, including funds received and total account balances. Researched and resolved billing and invoice problems. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Education
Early Childhood Education
Missouri State University
Springfield, MO01.2016
Associate's Degree - General Education
Ozark Technical Community College
Springfield, MO01.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Active listening
- Critical thinking
- Data entry
Timeline
Assistant Manager
Dominos Republic, MO
12.2020 - Current
Employee Support
Russell Cellular Battlefield, MO
02.2020 - 06.2021
Fraud Sanctions Analyst
Expedia, Springfield, MO
07.2019 - 11.2019
Credit Card Senior Specialist I
JP Morgan Chase, Springfield, MO
02.2013 - 07.2019
Associate's Degree - General Education
Ozark Technical Community College
Early Childhood Education
Missouri State University
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