Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Broach

Summerville,SC

Summary

Dynamic professional with extensive experience in retail operations, notably as a Store Manager at Rugged Wearhouse. Excelled in inventory management and creative merchandising, significantly enhancing store appeal and customer satisfaction. Skilled in fostering vendor relationships and leading teams with a focus on sales growth and service excellence. Demonstrates exceptional multitasking abilities and attention to detail, ensuring operational efficiency and reliability.

Overview

24
24
years of professional experience

Work History

Florist

Piggly Wiggly Grocery Store
02.2021 - Current
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Oder and process stock.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Provided customers with care directions for flower arrangements.

Meat Wrapper

Piggly Wiggly Grocery Store
04.2007 - 07.2016
  • Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
  • Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
  • Collaborated with other team members to ensure a smooth workflow within the department during peak times.
  • Enhanced overall customer satisfaction by providing prompt and accurate meat wrapping services.
  • Replenished cases through shifts to maintain consistent sales.
  • Kept shelves and display cases organized, products fronted and expired items removed.
  • Weighed, wrapped and labeled meat products for sale to grocery customers.

Store Manager

Rugged Wearhouse
01.2001 - 07.2007
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

No Degree - Nursing

Trident Technical College
Charleston, SC

Skills

  • Sales and service-oriented
  • Retail operations
  • Customer Service-oriented
  • Inventory management and ordering
  • Vendor relationships
  • Merchandising and displays
  • Attention to detail
  • Customer service
  • Creative merchandising and display
  • Multitasking Abilities
  • Time management
  • Reliability

Timeline

Florist

Piggly Wiggly Grocery Store
02.2021 - Current

Meat Wrapper

Piggly Wiggly Grocery Store
04.2007 - 07.2016

Store Manager

Rugged Wearhouse
01.2001 - 07.2007

No Degree - Nursing

Trident Technical College

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Kathleen Broach