Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Brown

Palm Desert,CA

Summary

Dynamic and results-oriented professional with extensive experience as Executive Assistant to Erin Brockovich at the Law Offices of Masry & Vittitoe. Demonstrated expertise in information confidentiality and staff supervision, with a proven track record of enhancing organizational effectiveness and client satisfaction. Skilled in multitasking and meticulous attention to detail, adept at fostering client relations and managing risk.

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

22
22
years of professional experience

Work History

Claims Manager

CHUBB / ESIS, Inc.
06.2005 - 09.2022
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Chief of Staff

County of Ventura - Supervisor Linda Parks
04.2003 - 11.2005
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Set up Supervisors office when elected to office.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for Supervisor and County business functions.
  • Aligned departmental goals with overall Cpunty vision, ensuring cohesive progress towards shared objectives.
  • Provided comprehensive support to the Supervisor enabling her to focus on critical decision-making and leadership tasks.
  • Established successful partnerships with external organizations, departments, attend meetings on behalf of the Supervisor.
  • Attend County Board Meetings to assist Supervisor.

Executive Assistant to Erin Brockovich

Law Offices of Masry & Vittitoe
04.2000 - 10.2003
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Traveled with Ms Brockovich to meetings, lectures & publicity events.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Acted as liaison to the public and her agent.


Education

High School Diploma -

University of La Verne
La Verne, CA

Skills

  • Schedule & calendar planning
  • Meticulous attention to detail
  • Information confidentiality
  • Scheduling
  • Risk Management
  • Multitasking ability
  • Client Relations
  • Staff Supervision

Timeline

Claims Manager

CHUBB / ESIS, Inc.
06.2005 - 09.2022

Chief of Staff

County of Ventura - Supervisor Linda Parks
04.2003 - 11.2005

Executive Assistant to Erin Brockovich

Law Offices of Masry & Vittitoe
04.2000 - 10.2003

High School Diploma -

University of La Verne

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Kathleen Brown