Kathleen Connally
Troy
Summary
Professional with solid background in providing exceptional customer service and support. Adept at team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in communication, problem-solving, and adapting to changing needs, making positive impact on any team. Reliable and flexible, consistently delivering high-quality service and contributing to productive work environment.
Overview
21
21
years of professional experience
Work History
Clinical Service Assistant
Carelon Behavioral Health
09.2004 - 06.2025
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Worked with referral service associates to ensure seamless processes
- Answer numerous call inquiries from members, screen calls to determine nature and urgency
- Collects, verifies, records and maintains data on clinical activity
- Provide supportive listening to members calling for in the moment support
- Answer calls from staff at Psychiatric hospitals and complete intake for patient admissions
- Audit clinical staff inquiries and send to appropriate department for follow up
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Education
No Degree - Nursing
Hudson Valley Community College
Troy , NYHigh School Diploma -
Lansingburgh High School
Troy, NY06-1983
Skills
- Customer assistance
- Verbal and written communication
- Complete assessments
- Active listening
Timeline
Clinical Service Assistant
Carelon Behavioral Health
09.2004 - 06.2025
No Degree - Nursing
Hudson Valley Community College
High School Diploma -
Lansingburgh High School
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