KATHLEEN CORSELLO
Scooter’s Coffee
Charlotte ,NC
13
years of professional experience
Directed initiatives to boost team productivity and foster overall organizational growth.,Cultivated a culture of open communication to enhance clarity and collaboration among franchise managers.,Implemented cost-saving strategies that produced sustainable improvements in operations.,Managed budgets and staffing effectively to align with business objectives while ensuring exceptional customer service.,Designed and executed employee motivation and retention strategies to promote growth and development.,Acknowledged for resolving issues by pinpointing underperforming areas and facilitating operational enhancements.,Achieved organizational success through dedicated efforts, meticulous attention to detail, and strong organizational skills.
Work History
Regional Manager
2 Years 6 Months- Oversee and provide support to management in eleven locations
- Full cycle administrative management to support the anticipated business needs: including acquiring, training, onboarding, promotions, and corrective actions.
- Oversee overall cash management reports: including drawer reconciliation, deposits and any discrepancies
- Manage labor and cogs budget to support P&L
- Create, implement and manage weekly and monthly inventory platforms to support and manage actual vs theoretical cogs
- Develop partnerships with local organizations and businesses to create positive community involvement, brand awareness and drive traffic
- Create local promotional opportunity in collaboration with pre-existing and upcoming corporate campaign to drive traffic and increase sales
- Maintain standards that reflect company image and positive branding.
- Evaluate current FOH procedures and processes, work one on one with managers to re-train and educate staff when needed to properly execute within company time standards.
- Work with management to create and maintain a positive, fun and welcoming environment for staff and consumers.
Store Manager
1 Year 4 Months- Manage day-to-day operations
- Maintain sufficient staff to support the anticipated business needs: including acquiring, training, onboarding, promotions, and corrective actions.
- Maintain P&L: tracking expenses, generating new revenue ideas, implementing cost cutting procedures.
- Cash management: including drawer reconciliation, deposits and discrepancies
- Manage labor budget
- Manage appropriate inventory to support fluctuation in business. Created a new inventory system to better assist leads in managing time, efficiency and accuracy in counts and orders.
- Create and maintain routine maintenance schedules and emergency repairs for the facility.
- Scheduling: set expectations on availability with staff, coordinate requested time off and filling of unexpected holes in the schedule.
- Develop partnerships with local organizations and businesses to create positive community involvement.
- Create local promotional opportunities to drive traffic and increase sales.
Chief Operating Officer
7 Years 2 Months- Analyze the market to create promotional events to increase fan base and overall revenue streams.
- Management of all internal departments to keep operations running smoothly and solve both routine and complex problems.
- Manage all employee training and certifications.
- Company payroll
- Create and oversee annual budget.
- Identify discrepancies between budgetary targets and actual revenue/expenses to manage profit/loss to guarantee positive revenue growth every year.
- Developed strategic plans for company branding to generate positive community involvement.
- Manage licensing and inspections to assure proper rules and requirement are met to avoid fines and liability issues.
- Work within community to arrange community service events and positive business partnerships and brand awareness.
- Negotiate and create sponsorship and advertisement sales and contracts
Insurance Agent
2 Years 2 Months- Auto, home and life insurance sales
- Manage existing book and growth of clients
- Manage office staff in duties related to billing, communication and knowledge of insurance, account management and new client accounts.
- Marketing and branding
- Creating new business partnerships
- Planning, organizing and running community events
- Manage employee selection, training and schedule
Education
ServSafe Certificate
Insurance License PC & Life
Skills
Achieved significant employee and customer retention improvements through targeted initiatives.
Enhanced customer service quality
resulting in increased satisfaction levels.
Boosted brand recognition through innovative branding strategies.
Drove marketing success
leading to expanded market reach.
Improved financial performance by effectively managing profit and loss.
Delivered operational improvements that enhanced efficiency and productivity.
Optimized cash management processes
contributing to financial health.
Streamlined inventory management
resulting in reduced costs.
Achieved regulatory compliance
minimizing risk exposure.
Successfully managed projects to meet deadlines and objectives.
Utilized MS Office and Excel to create impactful reports.
Developed and executed training programs that enhanced team capabilities.
Optimized operations management
leading to smoother workflows.
Achieved budgetary goals through effective financial oversight.
Implemented time management strategies that increased team productivity.
Facilitated strategic planning sessions that aligned with business goals.
Improved daily operations to enhance overall performance.
Executed strategic planning initiatives that drove organizational success.
Delivered impactful staff training and development programs that fostered growth.
Enhanced team performance through effective management strategies.
Developed and implemented successful sales and marketing strategies that drove revenue growth.
Cultivated leadership development programs that prepared future leaders.
Operations
Timeline
Regional Manager
Scooter’s Coffee
03.2024 - CurrentRead More
Store Manager
Starbucks Coffee
10.2022 - 02.2024Read More
Chief Operating Officer
F&S Management DBA: NAHL North Iowa Bulls & NA3HL Mason City Toros
08.2015 - 10.2022Read More
Insurance Agent
Shelter Insurance
06.2013 - 08.2015Read More
State of Iowa
Insurance License PC & Life
Read More
State of Iowa
ServSafe Certificate
Read More
Mason City High School
Read More