Kathleen Cotton
Tampa,FL
Summary
Dynamic and results-oriented professional with a proven track record in the corporate arena. Renowned for fostering growth and providing exceptional customer service, demonstrating strong negotiation skills and a commitment to continuous improvement.
Overview
20
20
years of professional experience
Work History
Realtor - Mentor/Real Estate Agents
Coldwell Banker
04.2021 - Current
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Enhanced mentee performance by providing personalized guidance and support.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Regularly assessed progress and provided feedback to support continued development.
Divorce Care Facilitator , Beautiful Teacher/Study
Grace Family Church - Volunteer
01.2010 - Current
- Supported individuals facing separation and divorce challenges by offering compassionate guidance and advocating for their unique needs to establish and deepened their relationship with God.
- Greeted and maintain synergy within the class to promote a balance encounter among the participants.
- Offered simple, clear explanations to help individuals and families to proceed thru separation and divorce challenges.
- Recommended additional classes to promote community with Grief Share, Freedom and Financial Peace sessions.
- Study of Bible Lessons-Women in the Work Place, James, Ruth
Zone Coach
Grace Family Church
11.2021 - 02.2022
- Assisted in teaching Bible lessons.
- Created and foster a love of "learning" for God's Word/Bible.
- Encouraged Bible drills to deepen knowledge of Bible.
- Led attendees and "VIP's" to check-in and promote an excitement of attending The Zone.
- Assisted team members to ensure children are in a safe areas while attending the zone.
- Share with parents the Biblical focus for the week. Share the practical lesson with fostering growth emotionally and spirtually.
Safety Specialist
ADT Security
01.2018 - 02.2019
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Luxury Fashion Sales Associate
Louis Vuitton - LVMH
11.2017 - 01.2018
- Processed transactions efficiently, ensuring accurate pricing and inventory management.
- Developed strong rapport with customers and created positive impression of business.
- Assisted with merchandising, creating visually appealing displays that attracted customers and promoted sales.
- Managed client appointments and ensured timely follow-ups, demonstrating attentiveness to each individual''s needs.
Banking Center Manager, Vice President
Bank of America
08.2004 - 09.2017
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Monitored key performance indicators, taking corrective action as needed to ensure branch success and maintain a competitive edge.
- Enhanced customer satisfaction by implementing efficient banking center operations and streamlining processes.
- Collaborated with senior management to develop long-term organizational goals that align with the bank''s overall mission.
- Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
- Spearheaded community outreach initiatives to promote brand awareness as well as establish positive connections with local organizations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
Education
Licensed - Real Estate
Tampa School of Real Estate
Tampa, Fl 03-2022
Bachelor of Science - Management
University of Maryland, College Park
College Park, MD12-2020
Skills
- Client relations
- Strong negotiation skills
- Comparative market analysis
- Schedule coordination
- Negotiation
- Business development
- Foster confidentiality
- Business development
Timeline
Zone Coach
Grace Family Church
11.2021 - 02.2022
Realtor - Mentor/Real Estate Agents
Coldwell Banker
04.2021 - Current
Safety Specialist
ADT Security
01.2018 - 02.2019
Luxury Fashion Sales Associate
Louis Vuitton - LVMH
11.2017 - 01.2018
Divorce Care Facilitator , Beautiful Teacher/Study
Grace Family Church - Volunteer
01.2010 - Current
Banking Center Manager, Vice President
Bank of America
08.2004 - 09.2017
Licensed - Real Estate
Tampa School of Real Estate
Bachelor of Science - Management
University of Maryland, College Park
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