Kathleen Crane
Lakeville
Summary
With a proven track record at Walmart, I excel in enhancing user experiences and streamlining order fulfillment. Skilled in e-commerce strategy and effective communication, I drive customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Digital Shopper
Walmart
05.2025 - Current
- Assisted customers in navigating online shopping platforms to enhance user experience.
- Monitored inventory levels and ensured product availability for seamless order fulfillment.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction ratings.
- Collaborated with team members to streamline order processing and improve efficiency.
Social Work Assistant
Latta Road Nursing Home
01.2025 - 05.2025
- Assisted residents with daily living activities, promoting independence and dignity.
- Coordinated recreational activities to enhance social engagement among residents.
- Monitored resident behavior and reported changes to nursing staff for timely interventions.
- Maintained accurate documentation of resident care plans and progress notes.
Trainer
Public Storage
03.2014 - 03.2025
- Developed and delivered training programs on customer service best practices for new hires.
- Facilitated workshops to enhance team collaboration and communication skills among staff members.
- Assisted in creating instructional materials and resources to support ongoing employee development.
- Evaluated training effectiveness through feedback and assessments, implementing improvements as needed.
Education
High School Diploma - Photography
East High School
Rochester, NYSkills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
Timeline
Digital Shopper
Walmart
05.2025 - Current
Social Work Assistant
Latta Road Nursing Home
01.2025 - 05.2025
Trainer
Public Storage
03.2014 - 03.2025
High School Diploma - Photography
East High School