Kathleen Draper
Fort Worth,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven track record in enhancing guest experiences and improving team performance through effective training and relationship management. Skilled in management and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Server
Craftway Kitchen
Southlake, TX
04.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities during peak hours.
- Trained new servers on menu offerings and service protocols for improved team performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Operating Partner
Wildwood Grill
Southlake, TX
11.2023 - 04.2025
- Streamlined kitchen operations to enhance service efficiency and reduce wait times.
- Mentored staff on best practices, improving team performance and customer satisfaction.
- Implemented inventory management systems, minimizing waste and optimizing supply usage.
- Developed training materials to onboard new employees effectively, ensuring consistent service standards.
- Coordinated scheduling for front-of-house staff, enhancing coverage during peak hours.
- Led initiatives to improve food safety compliance, fostering a culture of accountability among staff.
Assistant General Manager
Wildwood Grill
Southlake, TX
05.2016 - 11.2024
- Streamlined operational processes to enhance team efficiency and customer satisfaction.
- Developed training programs to improve staff performance and service quality.
- Coordinated daily front-of-house operations, ensuring smooth workflow and guest experience.
- Implemented cost-control measures, successfully reducing waste and managing inventory levels.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Education
Bachelors - Marine Biology
University of Hawaii At Manoa
Honolulu, HI05.2013
High School Diploma -
Humble High School
Humble, TX05.2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- High volume dining
- Quality control
- Food safety practices
- Performance improvement
- Guest relations management
- Point of sale operation
- Relationship management
- Order management
- Inventory management
Timeline
Server
Craftway Kitchen
04.2025 - Current
Operating Partner
Wildwood Grill
11.2023 - 04.2025
Assistant General Manager
Wildwood Grill
05.2016 - 11.2024
Bachelors - Marine Biology
University of Hawaii At Manoa
High School Diploma -
Humble High School