KATHLEEN DYKENS
Norton,MA
Summary
Dynamic professional with extensive experience at Steward Norwood Hospital, excelling in patient registration and healthcare knowledge. Demonstrated success in improving patient flow and confidentiality, leveraging problem-solving skills and attention to detail. Proven track record in enhancing office efficiency and accuracy, with a commitment to reliability and patient care.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Scheduler
Steward Norwood Hospital
10.2016 - 11.2024
- Worked with team members to make sure patients tests where scheduled in a timely manor.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined office operations by effectively monitoring and addressing orders from multiple offices requiring tests for patients.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from patients EMR to make sure the correct tests were booked for them.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased profitability and productivity by making sure the correct authorizations/referrals were in place from insurance companies and Dr offices.
Emergency Room Registration Clerk
Steward Norwood Hospital
10.2010 - 10.2016
- Greeted and interacted with patients to provide information, answer questions and assist with their current situation.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
Day Surgery/Endoscopy Registrar
Steward Norwood Hospital
09.2006 - 10.2010
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls.
- Updated computer system with latest information to keep records current and accurate.
- Upheld HIPAA regulations and standards for protecting patient information.
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Manager
Prepaidphonecards.com
02.2002 - 08.2006
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Secretary
Neponset Valley Orthopedics
08.1996 - 02.2002
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to patients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Norton High School
Norton, MA06-1989
Skills
- Scheduling Tests and Procedures
- Patient Registration
- Insurance Verification
- Healthcare knowledge
- Accuracy and Precision
- Patient confidentiality
- Medical Terminology
- Problem-Solving
- Detail Oriented
- Reliability
Timeline
Scheduler
Steward Norwood Hospital
10.2016 - 11.2024
Emergency Room Registration Clerk
Steward Norwood Hospital
10.2010 - 10.2016
Day Surgery/Endoscopy Registrar
Steward Norwood Hospital
09.2006 - 10.2010
Manager
Prepaidphonecards.com
02.2002 - 08.2006
Secretary
Neponset Valley Orthopedics
08.1996 - 02.2002
High School Diploma -
Norton High School
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