Kathleen Enders
Fallston,MD
Summary
Detail-oriented professional with experience in fast-paced environments. Strong in customer service and team collaboration, consistently delivering exceptional support and maintaining operational efficiency. Eager to leverage skills to contribute to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Wawa
Fallston, Maryland
07.2025 - Current
- Assisted customers with inquiries and provided excellent service at the store.
- Operated cash register and processed transactions accurately and efficiently.
- Stocked shelves and maintained product displays to ensure availability.
- Collaborated with team members to maintain a clean and organized environment.
- Handled food preparation tasks following safety and sanitation guidelines.
- Monitored inventory levels and communicated needs to management effectively.
- Engaged customers in conversation to enhance their shopping experience.
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed spoilage counts to minimize losses and optimize inventory management.
Server
Italian Sensations
Fallston, Maryland
07.2022 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Processed orders accurately and efficiently using restaurant management software.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service protocols.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Prepared tables for service, ensuring optimal presentation and readiness for guests.
- Upsold daily specials and promotions to enhance the dining experience for patrons.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Stocked service areas with supplies during slow periods.
Education
Associate of Science - Exercise Science
Harford Community College
Bel Air, MD05-2026
High School Diploma -
Fallston High School
Fallston, MD05-2025
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Assistive technology communication devices
- Exercise planning
- CPR training
Certification
Adult and Pediatric First Aid/CPR/AED 10/13/2025
References
References available upon request.
Timeline
Associate
Wawa
07.2025 - Current
Server
Italian Sensations
07.2022 - Current
Associate of Science - Exercise Science
Harford Community College
High School Diploma -
Fallston High School