Kathleen F Gray
Halfway Down Freeport
Valley Stream,NY
20
years of professional experience
Manager and Bartender leading bar operations, staff scheduling, and guest recovery in busy restaurant settings. Oversees opening and closing procedures, inventory control, cash handling, and event planning while keeping service standards consistent. Builds a smooth floor through fast bartending, clean execution, and quick resolution of customer issues.
Work History
4 Years
- Friendly Customer service
- Served mixed cocktails, Beer and food
- Helped Provide a fun friendly atmosphere.
- Set the Bar to help make it officiant to make it capable for other bartenders and myself to work at a fast pace.
- Helped train new employees
- Helped with Kitchen duties such as running food, expediting and cleaning.
Manager and Bartender
2 Years- Wrote out the schedules
- Made sure everything was to standards
- Made sure everything was cleaned
- Took care of any customer issues
- Made sure all stocking was correct and orders
- Made sure all money was correct
- Planned any type of events
- Bartended
- Opened the bar and closed the bar.
Bartender
2 Years2 Years
- Greet customer , give specials (food and drink)
- Help guest with all dining needs while providing great Greet customers , give specials (food and drink)
- Help guest with all dining needs while providing great and fun customer service
- Assist guest with closing out check
- Perform side-bar duties, clean up also help set up for the shift and the next shift.
- Train new servers
- And fun customer service
- Assist guest with closing out check
- Perform side-bar duties
- Clean up, also help set up for the shift and the next shift.
- Train new servers
Legal Collector
2 Years- Utilized excellent customer service skills resulting in 93% of collection receivables
- Heavy interaction with various attorneys, law firms and debt settlement companies
- Utilized knowledge of FDCPA laws
- Review and analyze credit reports
- Prepared Stipulation of Agreement documentation
- Updated customer’s accounts regarding various subpoena information forms and
- Worked with and on pre- and post- judgment accounts
Server/Host
1 Year- Greeted and seated guests. Informed guests of the daily specials
- Expedited food orders
- Preformed side-bar work and clean up
- Trained new servers and hosts
Customer Service Representative
2 Years- Customer call intake for various GSI partners.
- Received and processed telephone orders
- Assisted customers with online orders
- Assisted in the training of new customer service representatives. Took a lead role in assisting service representatives to improve their skills and statistics.
- Major experience in navigating company related websites and assisting customers via phone with such sites.
Collection Coordinator
1 Year- Called and negotiated with debtors regarding payment
- Reviewed credit reports
- Utilized knowledge of FDCPA laws
Server/Trainer/Hostess
1 Year- Received, placed food, drink and bar orders processed through the current computer system
- Preformed side-bar work and clean up
- Expedited food orders
- Trained new servers and hosts
- Greeted and seated guests. Informed guests of the daily specials.
Sales Associate/Overnight Stock person
1 Year- Worked as Head Cashier and supervised other sales associates in various roles
- Stocked items overnight
- Preformed inventory evaluation and review
- Assisted customer with their pet needs
Education
- liberal arts, math, psychology minor
- Attended
- Pursuing a degree in liberal arts, majoring in math with a psychology minor.
Attended
Skills
Microsoft Office
Staff scheduling
Opening and closing procedures
Inventory control
Shift supervision
Cash handling
Customer conflict resolution
Food safety and sanitation
Alcohol service compliance
Event coordination
Timeline
Manager and Bartender
J.Ps Pub
01.2018 - 01.2020Read More
Halfway Down Freeport
01.2017 - 01.2021Read More
Bartender
Buffalo Wild Wings
01.2015 - 01.2017Read More
Lia's Pizza
01.2012 - 01.2014Read More
Legal Collector
The Law Office of Cohen and Slamowitz
01.2010 - 01.2012Read More
Server/Host
Offshore Restaurant
01.2008 - 01.2009Read More
Customer Service Representative
GSI Commerce
01.2005 - 01.2007Read More
Collection Coordinator
Sunrise Credit Services
01.2003 - 01.2004Read More
Server/Trainer/Hostess
Applebee’s
01.2002 - 01.2003Read More
Sales Associate/Overnight Stock person
PETCO
01.2001 - 01.2002Read More
Kingsborough Community College
Read More
Nassau County Community College
from liberal arts, math, psychology minor
Read More