Kathleen Gilchrist
Stockbridge,USA
Summary
Dynamic professional with extensive experience in operations management and customer service, notably at Smithfield Foods. Proven track record in implementing safety protocols and enhancing team performance. Skilled in logistics and communication, I excel at fostering positive relationships and driving efficiency in fast-paced environments. Passionate about delivering exceptional results and exceeding expectations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Church Administrative Assistant
Agape Wholistic Life Changing Ministries
Stockbridge, Georgia
01.2023 - Current
- Manage communications, records, and scheduling; support office operations.
Customer Service Specialist & Dispatcher
Mint Mobile Detail
Decatur, Georgia
01.2025 - 09.2025
- Coordinated dispatch, managed leads, and maintained customer records.
Driver
Lyft
Atlanta, GA
10.2022 - 01.2025
- Safely transported passengers to various destinations, maintaining a 4.9+ star rating by consistently exceeding expectations for comfort and reliability.
- Ensured vehicle cleanliness and functionality daily, performing routine checks, and offering amenities like phone chargers and water to enhance the rider experience.
- Utilized geographic knowledge and GPS for efficient route planning, minimizing wait times, and ensuring timely arrivals.
- Communicated effectively with passengers to confirm pickup details and address concerns, providing a positive, stress-free ride.
- Assisted passengers with luggage and adapted to changing needs, showing strong interpersonal and customer service skills.
- Managed flexible hours to meet demand, adhering to all traffic laws and Lyft platform guidelines.
Operations Manager / Logistics Dispatcher / Transportation Safety Manager
4GIL Transport, LLC
Stockbridge, Georgia
01.2015 - 01.2023
- Oversaw logistics, safety compliance, staff training, contract management, and daily dispatch operations.
Customer Service Representative
Walmart
Chesapeake, Virginia
01.2014 - 01.2016
- Handled transactions, resolved customer inquiries, and trained staff.
Substitute Teacher
Chesapeake & Suffolk Public Schools
Suffolk & Chesapeake, Virginia
01.1996 - 01.2016
- Delivered lesson plans, managed classrooms, and followed school procedures.
Safety Coordinator & Executive Assistant
Smithfield Foods
Smithfield, Virginia
01.2002 - 01.2012
- Implemented HSE protocols, provided administrative support, led audits and training.
Quality Assurance Technologist
Smithfield Foods
Smithfield, Virginia
01.2001 - 03.2008
- Conducted sample testing and ensured compliance with standards.
Central Station Dispatcher
Multi-Guard
Norfolk, Virginia
01.1998 - 01.2001
- Monitored security systems.
Education
High School Diploma -
Nansemond River High School
Suffolk, VABusiness Administration -
Paul D. Community College
Suffolk, VAInformation Systems & Decision Sciences -
Virginia State University
Petersburg, VASkills
- Operations Management
- Customer Service
- Administrative Support
- Logistics
- Teaching
- Project Management
- Quality Assurance
- Communication
- Leadership
- Data Analysis
- Training
- Recruiting
- Accounting
- Microsoft Office
- Web Development
- Social Media Management
- Event Planning
- Negotiation
- Vehicle Inspection
- Route Planning
- Time Management
- Compliance Oversight
- Dispatch Coordination
- Customer Relationship Management
- Logistics Management
- Problem Solving
- Effective Communication
- Interpersonal skills
- Attention to detail
- Adaptability in service
- Safety compliance
- Employee training
- Record keeping
- Passenger assistance
- Route management
- Business management
- Safe driving techniques
- Strategic planning
- Inclement weather driving
- Database management
- Passenger transportation
- City and non-city driving
- Navigational systems and GPS
- Adaptable driving techniques
- Driving in adverse conditions
- Map reading
- Accident prevention
- Basic vehicle maintenance
- Passenger support
- GPS and route planning
- Relationship building
Certification
- Excel
- Driver's License
- PowerPoint
- OSHA Standards (VA)
- Substitute Teaching
- Recordkeeping
- Central Station Dispatcher
- Notary Public
- Medication Aide
- Forklift Trainer
Additional Information
Strong communication, Problem-solving, Decision-making, Technical proficiency, Report generation, Leadership, Transcription, Record-keeping, Skilled at both independent and team-based work
Employment Authorization
Authorized for US employment
Accomplishments
Outstanding Community Service
Timeline
Customer Service Specialist & Dispatcher
Mint Mobile Detail
01.2025 - 09.2025
Church Administrative Assistant
Agape Wholistic Life Changing Ministries
01.2023 - Current
Driver
Lyft
10.2022 - 01.2025
Operations Manager / Logistics Dispatcher / Transportation Safety Manager
4GIL Transport, LLC
01.2015 - 01.2023
Customer Service Representative
Walmart
01.2014 - 01.2016
Safety Coordinator & Executive Assistant
Smithfield Foods
01.2002 - 01.2012
Quality Assurance Technologist
Smithfield Foods
01.2001 - 03.2008
Central Station Dispatcher
Multi-Guard
01.1998 - 01.2001
Substitute Teacher
Chesapeake & Suffolk Public Schools
01.1996 - 01.2016
High School Diploma -
Nansemond River High School
Business Administration -
Paul D. Community College
Information Systems & Decision Sciences -
Virginia State University