Hi, I’m
Yvette Wells
Rogers,AR
Summary
Results-driven finance and collections professional with 20+ years of experience in accounts receivable, collections management, and customer planning within the logistics and food production industries. Skilled in leading high-performing teams, optimizing financial operations, and implementing process improvements to drive efficiency and accuracy. Adept at resolving complex billing, EDI, and trade allowance discrepancies while maintaining strong customer relationships. Proficient in SAP, Oracle Fusion, Bill Trust, and other financial systems. Bilingual in English and Spanish, with a commitment to business growth and operational excellence.
Overview
23
years of professional experience
Work History
Dillards Department StoreRogers, AR
Sales Associate Manager
02.2025 - Current
Job overview
- Provide exceptional customer service by engaging with shoppers, assessing their needs, and recommending suitable products to enhance their shopping experience.
- Maintain strong product knowledge across various departments, enabling confident cross-selling, and upselling to increase overall sales.
- Consistently meet and exceed personal and team sales goals through proactive client interactions and effective sales techniques.
- Manage merchandise presentation, restocking, and floor layouts in alignment with seasonal trends and promotional strategies.
- Operate the POS system to process transactions efficiently and accurately, ensuring a smooth and friendly checkout experience.
- Address customer concerns and returns with professionalism to uphold brand standards, and encourage repeat business.
- Collaborate with team members and supervisors to support store objectives, and maintain a clean, organized, and inviting sales floor.
Uber FreightRogers, USA
AR Collections Lead
02.2024 - 02.2025
Job overview
- Led the collections process for customers within digital brokerage distribution operations platforms, ensuring compliance with best practices.
- Managed and mentored a team of seven, driving performance, efficiency, and adherence to industry standards.
- Maintained strong customer relationships by addressing concerns, resolving disputes, and ensuring timely payments.
- Collaborated with sales and customer service teams to resolve complex EDI and billing issues affecting invoice accuracy, pricing, special rates, and documentation.
- Generated and analyzed aging reports, providing insights and trends to senior leadership and stakeholders.
- Conducted training programs for the collections team, implementing process improvements to enhance overall efficiency.
Tyson Foods Inc.Springdale, USA
Customer Planning Specialist
11.2016 - 11.2023
Job overview
- Managed accrual contracts, including forecasting volume, trade allowances, and pricing adjustments across Deli selling channels.
- Analyzed shipment volumes and product performance, generating detailed reports to support strategic decision-making.
- Processed payment requests and promotional deductions, ensuring accurate contract and invoice management in post-audit activities.
- Streamlined contract data management and optimized processes with external partners to improve operational alignment.
- Managed payment requests and correspondence, facilitating prompt resolutions to enhance efficiency.
Tyson Foods Inc.Springdale, USA
Senior Accounts Receivable Coordinator
12.2002 - 11.2016
Job overview
- Monitored outstanding invoices through aging reports, ensuring timely payments and financial accuracy.
- Researched and resolved payment discrepancies, deductions, and EDI-related issues.
- Addressed transportation and inventory challenges, coordinating with departments to streamline supply chain operations.
- Managed trade-related allowance deductions and accruals, ensuring financial compliance and accuracy.
- Provided documentation to customers and internal teams, fostering transparent communication and quick issue resolution.
Education
Maria Cristina Mexico
High School Diploma
06-2002
Skills
- Project Management
- Analytics & Reporting
- Process Improvement
- Financial Report Writing
- Account & Contract Management
- Accounts Receivable/Payable
- Strategic Planning
- Deductions & Allowance Management
- Leadership & Team Development
- Discrepancy & Dispute Resolution
Timeline
Sales Associate Manager
Dillards Department Store
02.2025 - Current
AR Collections Lead
Uber Freight
02.2024 - 02.2025
Customer Planning Specialist
Tyson Foods Inc.
11.2016 - 11.2023
Senior Accounts Receivable Coordinator
Tyson Foods Inc.
12.2002 - 11.2016
Maria Cristina
High School Diploma
Languages
- English, Fluent
- Spanish, Fluent
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