Kathleen Gorr
Hazleton Honda - Timbrook Automotive
Barnesville,PA
11
years of professional experience
Results-driven Automotive Sales Manager with over 10 years of progressive leadership experience in automotive retail sales, business development, and team management. Proven ability to build high-performing teams, increase sales performance, improve customer satisfaction, and drive dealership profitability. Experienced in coaching sales professionals, managing CRM processes, recruiting, training, and delivering exceptional customer experiences. Recognized for developing strong customer relationships while consistently exceeding performance goals.
Work History
Sales Manager
8 Months- Lead and coach sales team to achieve monthly sales objectives.
- Develop sales strategies to maximize dealership profitability.
- Monitor sales performance and coach employees through daily accountability.
- Assist customers throughout the vehicle purchasing process.
- Collaborate with finance, service, and management departments to improve customer satisfaction.
- Recruit, train, and mentor new sales professionals.
- Maintain high CSI scores through exceptional customer service.
BDC Manager
4 Years 6 Months- Managed Business Development Center operations.
- Oversaw internet leads, phone opportunities, and CRM follow-up processes.
- Developed appointment-setting strategies that increased showroom traffic.
- Trained sales staff on lead management and customer communication.
- Managed reporting, performance metrics, and lead distribution.
- Worked closely with dealership leadership to improve conversion rates.
BDC Manager
9 Months- Managed Business Development Center operations.
- Oversaw internet leads, phone opportunities, and CRM follow-up processes.
- Developed appointment-setting strategies that increased showroom traffic.
- Trained sales staff on lead management and customer communication.
- Managed reporting, performance metrics, and lead distribution.
- Worked closely with dealership leadership to improve conversion rates.
Sales Associate
9 Months- Consistently exceeded monthly sales goals.
- Built strong relationships with new and returning customers.
- Conducted product presentations and vehicle demonstrations.
- Negotiated sales while maintaining excellent customer satisfaction.
F & I Manager
2 Years 2 Months- Structured automotive finance and lease transactions while ensuring compliance with all federal and state regulations.
- Presented finance, warranty, GAP, maintenance, and protection products to customers.
- Worked with multiple lending institutions to secure competitive financing options.
- Maintained strong product penetration and dealership profitability.
- Ensured accurate completion of contracts and funding packages.
- Partnered closely with the sales team to deliver a seamless customer buying experience.
Education
Associate of Science - Psychology
Skills
Leadership
Coaching & Mentoring
Sales Forecasting
Customer Retention
Team Building
Communication
Strategic Planning
CRM Systems
Microsoft Office
Problem Solving
Time Management
Negotiation
Adaptability
Inventory Management
Deal Structuring
Process Improvement
Timeline
Sales Manager
Hazleton Honda - Timbrook Automotive
12.2025 - CurrentRead More
BDC Manager
Hazleton Honda - Timbrook Automotive
06.2021 - 12.2025Read More
BDC Manager
Hazleton Honda - Lithia Motors
09.2020 - 06.2021Read More
Sales Associate
Hazleton Honda - Lithia Motors
12.2019 - 09.2020Read More
F & I Manager
Hazleton Honda, Kia & Hyundai - All Star Automotive Group
11.2015 - 01.2018Read More
University of Phoenix
Associate of Science from Psychology
Read More