Kathleen Graul
Bedminster,NJ
Summary
Proven managerial and secretarial expertise honed at AT&T/Lucent and the Township of Union Board of Education, showcasing exceptional office administration and customer service skills. Excelled in enhancing operational efficiency and customer satisfaction, underpinned by a strong foundation in Microsoft Office and data protection. Achieved significant improvements in team performance and service delivery through strategic planning and effective communication.
Overview
55
55
years of professional experience
Work History
Secretary
Township of Union Board of Education
01.2000 - 07.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to inquiries from callers seeking information.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Manager
AT&T/Lucent
06.1967 - 11.1999
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
No Degree - Computer Science
Seton Hall University
South Orange, NJ05.1977
High School Diploma -
Henry Hudson Rogional High School
Highlands, NJ06.1967
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- Confidentiality understanding
- Mail distribution
- Inter-office communications
- Teacher relations
- Microsoft Office
- Data Entry
- Excel spreadsheets
- Administrative Support
- Confidentiality and Data Protection
Timeline
Secretary
Township of Union Board of Education
01.2000 - 07.2022
No Degree - Computer Science
Seton Hall University
High School Diploma -
Henry Hudson Rogional High School
Manager
AT&T/Lucent
06.1967 - 11.1999
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